Job Description Summary

The Specialist 1, Complaint Management role is responsible for decontamination and investigation of the APM devices. This role supports the daily activities of technical staff in an assigned area.

Receives priorities from the team supervisor to perform assigned task to completion. Has knowledge of work processes and tools within own area.

Applies knowledge to solve standard problems within own area.

Duties & Responsibilities

• Demonstrates knowledge of Dispensing products, how products are used, as well as how they are serviced.
• Ensures complaint investigation findings are provided to appropriate personnel in a timely manner and escalates to Management critical issues as necessary.
• Contributor on projects that drive product safety, product quality, and customer satisfaction.
• Ensures complaint investigation documentation and records are complete and in compliance with regulatory requirements.
• Accountable for individual results.
• Shares experience with others to meet objectives in own area of responsibility.
• May develop procedures & methods to investigate products, material, components and/or operational quality.
• Performs other related duties as required by Supervisor

Qualifications (Education & Experience)

• AS or comparable industry experience
• 2 years’ experience in Quality/Complaint Handling
• Experience with SAP and TrackWise
• Working knowledge of MMS devices


Knowledge, Skills & Abilities
• Has working experience, knowledge, and skills in own job family.
• Applies knowledge and skills to a wide range of standard situations.
• Works independently with little or minimal guidance
• Attention to detail and accuracy.
• Great communication and organizational skills.
• Ability to solve problems and to meet deadlines within a fast paced environment.
• Great writing skills, knowledgeable of good documentation practices and writing to different audiences.
• Proficiency with MS Office tools to include Word, Excel, and Outlook.
• Flexibility and organizational skills to manage/adapt to competing priorities and volume of tasks.

Physical demands

• While performing the duties of this job, the employee is occasionally required to stand or walk, stoop or kneel; is frequently required to use hands to finger, handle or feel objects; is regularly required to sit, talk, see and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close and distant vision, and the ability to adjust focus.

Environmental conditions

• Laboratory conditions with moderate noise, temperature and humidity controlled environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The Specialist 1, Complaint Management role is responsible for investigational activities relating to Pyxis  devices. This role supports the daily activities of technical staff in an assigned area.  

Receives priorities from the team supervisor to perform assigned task to completion. Has knowledge of work processes and tools within own area.  

Applies knowledge to solve standard problems within own area.  

Duties & Responsibilities 

• Demonstrates knowledge of MMS products, how products are used, as well as how they are serviced. 

• Ensures complaint investigation findings are provided to appropriate personnel in a timely manner and escalates to Management critical issues as necessary. 

• Contributor on projects that drive product safety, product quality, and customer satisfaction. 

• Ensures complaint investigation documentation and records are complete and in compliance with regulatory requirements.  

• Accountable for individual results. 

• Shares experience with others to meet objectives in own area of responsibility.  

• May develop procedures & methods to investigate products, material, components and/or operational quality. 

• Performs other related duties as required by Supervisor 

Qualifications (Education & Experience) 

• AS or comparable industry experience  

• 2 years’ experience in Quality/Complaint Handling 

• Experience with SAP and TrackWise  

• Working knowledge of Pyxis devices

Knowledge, Skills & Abilities 

• Has working experience, knowledge, and skills in own job family.   

• Applies knowledge and skills to a wide range of standard situations.   

• Works independently with little or minimal guidance   

• Attention to detail and accuracy.    

• Great communication and organizational skills. 

• Ability to solve problems and to meet deadlines within a fast paced environment. 

• Great writing skills, knowledgeable of good documentation practices and writing to different audiences. 

• Proficiency with MS Office tools to include Word, Excel, and Outlook. 

• Flexibility and organizational skills to manage/adapt to competing priorities and volume of tasks. 

Physical demands 
While performing the duties of this job, the employee is occasionally required to stand or walk, stoop or kneel; is frequently required to use hands to finger, handle or feel objects; is regularly required to sit, talk, see and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close and distant vision, and the ability to adjust focus. 

Environmental conditions 
Normal laboratory environment with moderate noise, little dust, temperature changes, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

#earlycareer

Required Skills

Optional Skills

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Primary Work Location

USA CA - San Diego TC Bldg C&D

Additional Locations

USA CA - San Diego - Otay Mesa

Work Shift

NA (United States of America)

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$33.80 - $55.80 USD Hourly