Job Description Summary

The Instructional Design Consultant (IDC) is a key contributor to the success of the Education Services team. This position is responsible for the design, creation, and maintenance of innovative learning solutions to enhance product education for our high-tech medication management solutions.

The IDC functions as a strategic business partner to understand performance needs and organizational constraints/requirements to determine innovative learning solutions. The IDC is responsible for relationship management with their key business partners on product use, installation, support, and service for several products. The IDC executes on key driver components of Education Services strategy for associates and customers.

The IDC is primarily focused on supporting Pharmacy Automation solutions but will flex to support additional product segments as needed.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Key responsibilities:

• Organizational Success

  • Support strategies and synergies across Professional Services and/or Technical Service functions and customer training programs

  • Collaborate with Marketing, R&D, Readiness, Implementation, and GCS leadership to ensure business and training strategy alignment

  • Set individual priorities in context with team priorities to meet goals in the face of multiple demands
    

• Instructional Design and eLearning Development

  • Designs, develops, and delivers/implements innovative and creative learning solutions (web-based training, technical training videos, job aids, guides, etc.) utilizing a variety of methods and eLearning authoring tools in support of Pharmacy Automation and other solutions as needed

  • Collaborates with subject matter experts (SMEs) and key business partners to develop and deliver learning solutions using adult learning principles to enhance the learning experience

  • Communicates and collaborates with Education LPC’s (instructors) on learning solution deliverables

  • Demonstrates in-depth knowledge of and applies the latest relevant research and methodologies in instructional design

  • Leverages the principles of user experience and responsive design

  • Employs agile, iterative development methodologies
    

• Learning and Performance Consulting

  • Assesses learning and performance needs to craft effective and efficient plans for performance solutions and services that address business-specific requirements and constraints

  • Partners with Business leaders, R&D, Marketing, customers, and Global Customer Service stakeholders to build highly technical learning solutions that produce measurable positive results

  • Support the development and delivery of high-quality training and performance solutions

  • Effectively resolves issues or determines if escalation is needed.  Escalates using a solution-oriented approach

  • Work across diverse teams, cultures, and time zones
    

• Project Management

  • Communicate and collaborate with Education Services Learning & Performance Consultants (instructors) to ensure alignment with education programs, performance solutions, and learning paths

  • Maintain knowledge of assigned MMS product(s) and stay informed about and plan for upcoming product releases; manage learning path curriculum development for assigned product(s)

  • Leads, monitors, and reports on the progress of projects, ensuring the accuracy of status reports and data related to team metrics

  • Flexes with business strategy changes and acts as a key contributor in a complex environment

  • Creates and maintains detailed project plans for each project

  • Balance workload in a fast-paced environment, while working on multiple concurrent projects
    

• Business Relationships & Alignment

  • Support Education Services strategic initiatives with cross-business impact and involvement

  • Create and manage professional communications through a variety of platforms: SharePoint portals, forums, email, bulletins, etc.

  • Agile and flexible to evolving business strategies

  • Navigate within a matrixed environment

  • Perform other job-related duties as assigned

Professional Skills & Key Competencies

• Ability to develop learning solutions/deliverables based on knowledge of learning methodologies, cognitive science, user-centered design research, adult learning requirements, needs assessment and evaluation

• Can quickly learn new products, applications, and systems

• Demonstrated knowledge of agile, iterative development methodologies

• Effective communicator: an individual who possesses skilled written/verbal communication skills, as well as the ability to present his/her views in a clear and compelling manner

• Adaptability; learns quickly and responds positively to complexity and change

• Comfortable working in an environment that is constantly evolving

Qualifications

Required:

• Education: Bachelor’s degree in Education, Communication, or related field required.

• Experience: 2+ years’ experience in Instructional Design or learning solutions with an emphasis on eLearning required.

• Experience with Articulate Storyline, Camtasia, Captivate, Word, Excel, PowerPoint, and other learning authoring tools are required.

• Experience developing eLearning (web-based training modules), technical training videos (script writing, production, and video editing), documentation, presentations and other training materials maintained in a Learning Management System (LMS) required.

• Experience with Articulate Storyline, Articulate Rise, Camtasia, Captivate, Word, Excel, PowerPoint, and other learning authoring tools arerequired.

• Ability to travel up to 25% required.

• Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old required.

• Home-based position; able to maintain a virtual, professional presence during business hours required.

Preferred:

• Master’s degree in Performance Improvement, Education Technology, Instructional Design, Adult Education, Interactive Media or Learning Systems preferred.

• Industry experience with customer support organizations and/or medical devices product implementation and support in a global environment preferred.

At BD, we prioritize on-site collaboration because we believe it develops creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$87,500.00 - $144,400.00 USD Annual