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Clinical Consultant, Professional Services

Apply Now Job ID R-313247 Date posted 06/27/2018

Job Description Summary

Our BD Alaris infusion systems, infusion software, infusion system therapies, and IV therapy sets and accessories can help pharmacy, nursing and other departments address diverse infusion needs. Our comprehensive portfolio also offers platform interoperability across medical devices and HIT systems to help reduce errors, increase efficiency and enhance patient care.

Learn more: http://www.bd.com/en-us/offerings/brands/alaris

Job Description

The Clinical Consultant is responsible for the maintenance of customer relationships in assigned accounts, maintaining a high level of customer service at or above expectations, and demonstrating accountability for their part in the BD Sales Process. This position serves as an IV therapy clinical expert, device educator, and planner for BD customers.  The Clinical Consultant provides consultation to facilities considering or using BD infusion products, hardware (device) and software (interoperability and connectivity), during the pre-implementation, implementation, and post-implementation process.  The position leads presentations and discussions with key individuals or groups to address clinical issues and/or concerns, provides assessments, and offers the clinical value of the BD solution. 

Overall responsibilities:

The overall responsibilities of the implementation Clinical Consultant include:

  • Demonstrates extensive knowledge and understanding of relevant clinical operations, products, and services. 
  • Provides clinical leadership to BD customers in the implementation of interoperability and connectivity products. 
  • Interacts and supports Project Manager to ensure timely and productive implementations.
  • Collaborates with hospital clinicians and EMR vendor to facilitate and participate in the development of policies and procedures; defining workflows, protocol developments and updates; resource group development; device education; go-live and post-implementation clinical rounds and consulting.
  • Provides basic HL7 message interpretation and failure resolution to customers and ability to escalate to technical SME when appropriate. 
  • Provides follow up to customers, according to department guidelines/criteria, for the purpose of system assessment, customer satisfaction, problem solving, and evaluation of the BD product/solutions.  Develops recommendations to assure that customers experience the full benefit and capabilities of solutions implemented. 

Skills, Duties and Tasks

Communication

  • Facilitation of conference calls and customer meetings primarily for small to medium hospital systems for BD Medication Systems Infusion product implementations.
  • Establish rapport with customers that is conducive to long term business relationships.
  • Provide team support and product information on BD Medication Systems Infusion products as assigned by manager.  Mentors team members to ensure product and process competency.
  • Must be able to manage customer teams, gain consensus within teams and deliver concise and consistent communication.
  • Guides the review of customer site assessment and facilitates project design and implementation of BD Medication Systems Infusion products and technologies.
  • Provides feedback to Business Operations and Field Trainer for continuous improvement of implementation methodology, tools, and services.

Technical

  • Demonstrates expert knowledge of small to medium hospital systems clinical workflow processes, hospital data set/drug library build, clinical system integration, clinical device settings, and interface validation.  
  • Ability to interact and guide diverse cross-functional teams with a focus on large hospital systems and small/medium IDN level health systems.
  • Demonstrate expertise of established BD Medication Systems Infusion product implementation methodologies and tools or equivalent industry standards.
  • Must be detail oriented, able to multi-task and the ability to implement complex projects consistent with established company and customer objectives.
  • Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across small to medium hospital systems.
  • Demonstrates problem solving, troubleshooting and system consultation as it relates to clinical workflow and best practice considerations and health system standardization.
  • Install and support BD Medication Systems Infusion hardware and software solutions.  Influences customer acceptance and utilization of BD Medication Systems Infusion products and services in multi-site and/or complex environments.  
  • Expected to act as a customer support resource when necessary.
  • Knowledgeable with BD Medication Systems Infusion products.

Administrative

  • Coordinate client resources and assign project tasks
  • Ability to actively lead projects when required
  • Works independently
  • Timely completion of internal company documentation
  • Timely completion of project documentation
  • Determines own work priorities.
  • Possess excellent organizational skills with the flexibility to readily adapt to change

Required Soft Skills:

  • Negotiation skills
  • Effective interpersonal skills
  • Team leadership
  • Ability to work in a matrixed environments
  • Effective, professional customer communications (both verbal and written) including at executive level
  • Decision making skills
  • Working within project teams
  • Conflict resolution

Qualifications:

  • Bachelor's degree required or equivalent experience; advanced degree or certification preferred
  • 4-6 years of experience in related field or equivalent combination of education and experience
  • Current active nursing license required
  • Acute care hospital experience required preferably with nursing informatics or leadership experience; Pediatric, NICU, and Oncology experience highly desired. 
  • Specific knowledge of BD business highly desired
  • Must possess and maintain a valid driver's license and meet BD's auto safety standards.
  • Home based position with travel.  Travel may range from 50 - 100%, overnight travel.  Position requires flexible working hours, including some nights and weekends.  Ability to work independently from home office
  • Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift

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Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.

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