Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.
Job Description Summary
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
BD, a leading global medical technology company that makes and sells medical devices, instrumented systems and reagents, is dedicated to improving people’s health throughout the world. BD is focused on improving drug therapy, enhancing the quality and speed of diagnosing infectious diseases, and advancing research and discovery of new drugs and vaccines. The Company’s capabilities are instrumental in combating many of the world’s most pressing diseases. Founded in 1897 and headquartered in Franklin Lakes, New Jersey, BD employs more than 25,000 people in approximately 50 countries throughout the world. The Company serves healthcare institutions, life science researchers, clinical laboratories, industry and the general public.BD is an Equal Opportunity/Affirmative Action Employer
Duties and Responsibilities:
Responsible for providing on-site support to BD customers that includes, but is not limited to: preventive maintenance, repairs, installation and service of diagnostic instrumentation, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support.
Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
Provide follow-up service by calling customers who have recently been provided service.
Ensure service was complete and satisfactory to the customers' needs.
Properly maintain car stock inventory, test equipment, tools, and technical data.
Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
Display maturity and judgment in time management and expense control.
Maintain expense levels within the established guidelines for field service travel and sites visits.
Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
Properly maintain and utilize company vehicle as outlined by current corporate fleet policy.
Interface effectively with other departments and managers to resolve customer problems and issues.
Perform other duties as assigned.
Accountable for providing support to customers that meet BD standards of superior quality service at all times.
Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.
As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
Must participate in vendor credentialing programs and complete all vendor credentialing requirements to gain and maintain access to customer facilities.
Overnight Travel required 65%-85%.
The ideal candidate would possess an A.A.S. In Biomedical / Electronics Technology with at least 2 years of relevant field service experience.
Individual must possess good communication and customer service skills, needs to be able to function with little supervision.
Associate's Degree in Electronics/Computers/Biomedical Engineering is desired.
Valid state-issued driver's license and meet BD's auto safety standards.
Requires a understanding and experience of electronics and electro-mechanical devices. Some robotics experience is a plus.
Effective social skills, organization/prioritization and administrative skills.
Minimum 4 years of recent relevant field service experience in servicing sophisticated electronics also required.
Experience with medical devices and equipment, PCs/software/LIS/networking/database management knowledge is highly desirable.
PC-based equipment and application software knowledge highly desirable.
Must wear all PPE (Personal Protective Equipment) required by company guidelines
Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards.
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Primary Work LocationUSA MD - Sparks - 7 Loveton Circle
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