Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

POSITION TITLE:  Field Service Associate                  

DEPARTMENT/COMPANY: Technical Service and Support/BD Diagnostics

LOCATION:  Phoenix AZ

JOB GROUP: JG1

REPORTS TO:  District Service Team Lead

BD is a leading global medical technology company that develops, manufactures and sells medical Devices, instrument systems and reagents. The Company is dedicated to improving people’s health throughout the world. BD is focused on enhancing the quality and speed of diagnosing infectious diseases and cancers, and advancing research, discover and production of new drugs and vaccines. BD’s capabilities are instrumental in combating many of the world’s most pressing diseases. Founded in 1897 and headquarter in Franklin Lakes, New Jersey. BD employs associates in more than 50 countries throughout the world. The company serves healthcare institutions, life science researches, clinical laboratories, and pharmaceutical industry and general public. For more information please visit www.bd.com

Position Summary:

• The Field Service Associate is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories. BD has built a customer centric organization and our Field Service Engineers represent the face of BD to our Customers.

• The Field Service Associate reports to the District Service Team Lead, obtains formal instrument training and field based OJT for certification on BD products. This position must comply with all Quality, GMP, ISO and safety regulations and adheres to company travel policies.

Key Deliverables and Responsibilities include:

• Provide service, preventive maintenance, modifications and installations of BD Life Sciences equipment at Customer sites with minimal supervision.

• Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.

• Manage company assets including, cell phone, computer, tablet, tools, inventory parts, etc.

• Establish and foster positive business relationships with customers and peers

• Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc.

• Provide ongoing feedback to customers in regards to instrument repair and status.

• Interfacing regularly with the Technical Support organization in order to provide the highest level of customer support

• Work closely with district team leads and dispatch to schedule and support customer base.

Qualification:

• High School diploma required. Associates degree in electrical, mechanical or similar engineering or Biomed program preferred. Equivalent Military training preferred.

• Must be computer literate in Microsoft word, excel, PowerPoint and be able to utilize computer based tools for reports, email and general communication

• Ability to work both in individually and in team setting.

• Must be able to interface with customers, peers and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way.

• Willingness and ability to work different shifts, on-call, nights and week-ends in case of need.

• Understanding of basic computer security concepts and best practices.

• Excellent verbal and written communication skills.

• Good problem-solving and critical thinking skills

• Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.

• Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.

• Must be able to lift up to 30lbs frequently and up to 70lbs infrequently

• Must be able to handle standing, bending and stooping over a prolonged period of time (up to 10 hours)

• Must be able to push/pull materials up to 100lbs

• Adhere to all PPE (Personal Protective Equipment) standards/guidelines required by company policy.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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