Job ID R-437776 Date posted 05/12/2022

Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.

  • Job Type:
    Full-Time
  • Job Level:
    Entry to Senior
  • Travel:
    Varies
  • Salary:
    Competitive
  • Glassdoor Reviews and Company Rating

Responsibilities

Job Description Summary

Provide customer support service on the operation and repair of diagnostic instrumentation produced and sold by BD Integrated Diagnostic Solutions (IDS).  Service includes telephone technical support, on-site visits, if necessary, as well as training of other service personnel and repairs performed on instrumentation located at IDS facilities, as needed.  Engineers will be expected to be committed to GMP, ISO, and Quality Standards.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Respond to customer telephone inquiries by providing diagnostic and other assistance on the basic, legacy, high call volume queue platforms supported and serviced by BD

  • Provide follow-up service by calling customers who have recently had service interactions

  • Maintain accurate records and documentation on service tickets

  • Follow up on shipped parts that require a parts return (RMA)

  • Complete service documentation as required

  • Interface and work closely with advanced support specialists as required

MINIMUM QUALIFICATIONS:

Knowledge and Skills

  • 3-4 years of service experience in the troubleshooting and repair of electronic systems

  • Must have the ability to multi-task and be adaptable to changing business environment(s).

  • Proficient PC skills (Microsoft Office package)

  • Requires a good working knowledge of electronics and electro-mechanical devices

  • Must have effective communication and customer service skills 

  • Working knowledge and practical experience of basic test equipment

  • Working knowledge and experience of networking set up and troubleshooting

  • Experience with PC assembly, upgrades and repairs are highly desirable

  • Familiarization and experience with basic DOS commands is highly desirable

  • PC-based application software knowledge highly preferred

  • Experience with medical devices and equipment, PC/software/LIS/networking/database management knowledge is highly desired

Education and Experience

  • Associate's Degree, preferably in Electronics/Computers/Biomedical Engineering is required (with Molecular/Micro emphasis preferred) or equivalent two year technical or military training in electronics; Bachelor’s Degree preferred.

Hybrid qualifications

  • ASCP certification / professional cert

  • Clinical Laboratory experience- 2 years

Proposed Job Schedule

  • Tue – Fri 9:30am-6pm EST

  • Sat – 7am-3pm EST

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA MD - Sparks - 7 Loveton Circle

Additional Locations

Work Shift

NA (United States of America)
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Success Profile

What makes a successful Sales Professional at BD? Check out the top traits we’re looking for and see if you have the right mix.

  • Ambitious
  • Collaborative
  • Goal-oriented
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  • Results-driven
  • Self-starter

Advancing the world of health™

BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.

I’m proud to work at BDI Surgery and BD because the work we do every day optimizes surgical outcomes and enhances patients’ lives.


Rian Seger
VP Sales & Commercial Excellence

Every day we focus on bringing innovative solutions to patients living with diabetes. The patient is at the heart of everything we do.


Stacy Burch
VP Marketing and Commercial Excellence

Getting our customers the right information on time so they can focus on their science and diagnostics needs is why I come to work every day.


Jaime Humara
Vice President Global Marketing

BENEFITS

Healthcare

401(k)/
Retirement Plans

Professional Development

Paid Time Off

Awards &
Recognition

Working in

7 Loveton Circle

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