Job Description Summary

Field Service Technician for BD Pyxis Dispensing Devices accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to repair, preventative maintenance, calibration, installations, and cross functional support for Sales and Implementation teams.

Job Description

The BD family is seeking responsible and committed people to join our team of professional Field Service Technicians for BD Pyxis Dispensing Cabinets.  The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.  Learn more at:

https://www.bd.com/en-us/offerings/capabilities/medication-and-supply-management/medication-and-supply-management-technologies

Our goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must.  Additionally, the Field Service Technician is responsible for collaborating with cross-functional teams within our Global Customer Support organization to understand and be sensitive to our customer and business needs from end to end.

The Senior Field Service Technician is a home-office based position with daily travel to our customer locations within the assigned territory.  Ideal candidates will reside within a 30-mile radius of where the positon is based.  Company vehicle provided.  5% overnight travel possible and a valid driver’s license is required.

The Senior Field Service Technician is accountable for:

• The BD Pyxis Senior Field Service Technician will provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements. He or she will service and resolve issues regarding proprietary hardware and software system components, and will be capable of fully supporting all products within the region.  He or she will also execute a preventative maintenance program, provide cross functional support for BD Sales and Implementation teams with device installations and de-installations, network/software and hardware reconfigurations, device relocations, participate in small projects, and other support activities as needed.
• Must be able to work independently and also work together in a team environment
• Will maintain proper and accurate small parts inventory for the purpose of service, and follow approved policies and procedures for Inventory Controls.
• Will provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required.
• Will continue training and self-development to maintain and advance skillsets to support the products and applications of the Company for success in the role. He or she will also attend management approved seminars and training sessions as required, share knowledge and skills, and develop in areas of growth and leadership to advance to the next level in 5 years.
• Will maintain company assets (car, tools and inventories) securely and in working order.
• Will obtain and possess a working knowledge of corporate and organizational procedures and policies, including customer complaint handling and Medical Device Reporting.

Qualifications

• Associate Degree or a minimum of 5 years of related work experience
• 5 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications, Windows OS, Server OS required
• 24x7 on-call experience in a customer-facing environment required
• Excellent mechanical, computer and time management skills required
• Medical device or electromechanical device service/repair experience required
• Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
• Prior military Bio-Med experience, a plus
• Prior Automated Teller Machine (ATM) service experience, a plus
• Strong ability to troubleshoot hardware and software problems
• Works within defined process procedures or methodologies with little to no supervision
• Must possess and maintain a valid driver's license and meet BD's auto safety standards.
• Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.

Weight lifting requirement 70lbs

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift