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Med Srvc Info Sys Analyst

Apply Now Job ID R-328320 Date posted 01/21/2019

Job Description Summary

The function of the MSS Department is to provide medical and technical support to internal and external customers, including sales representatives, customer service representatives, physicians, nurses, and other health care professionals who use BD products. The MSS Information System Analyst is responsible for providing high-level support to the department as detailed below.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  • Prepare monthly reports for sales reps, clinical managers, and other division personnel as needed.
  • Analyze database management, including data cleansing, data mining, and database auditing for completeness and accuracy.
  • Monitor database for confirmation that inquiries are routed to the appropriate department (e.g., Field Assurance, R&D, and Quality).
  • Serve as back up to answer 5 MSS toll free lines for multiple BD business units. 
  • Respond to customer inquiries when specific clinical information is not required.
  • Retrieve department emails and voicemails and enters into database.
  • When appropriate, define the goals of the system and devise flow charts and diagrams describing logical operational steps of the program.
  • Maintain department product samples in an organized, easily accessible fashion.
  • Monitor department budget.
  • Determine computer software or hardware needed to set up or alter system as needed.
  • Enters results of customer feedback surveys into computer; generate reports.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Web Programming and system administration proficiency with Salesforce.com and/or web-based CRM systems.
  • Strong understanding of programming logic and case logic.
  • Proficient in the use of a personal computer with advanced level of keyboarding skills.  Proficient in the use of Windows, Word, Excel, PowerPoint, Outlook, Internet Explorer and/or other browsers, Adobe Acrobat.
  • Strong interpersonal skills required in the areas of verbal and written communications, customer focus, excellent organizational skills, telephone courtesy, and professionalism.
  • Knowledge of principles and processes for providing customer and personal services.  This includes customer needs assessment, meeting quality standards for service, and evaluation for customer satisfaction.

EDUCATION and/or EXPERIENCE:

  • BS degree preferred.
  • Experience as web programmer, database analyst or web-based CRM system user/administrator.
  • Previous experience with databases, including ability to extract/analyze/interpret data.
  • Strong knowledge of medical device regulations.
  • Basic knowledge of anatomy and physiology.
  • Basic knowledge of BD products and processes.

LANGUAGE SKILLS:

  • Must have the ability to effectively present information in a one-on-one or small group situation to clients and other employees of the organization.
  • Must have the ability to read and comprehend detailed instructions, business correspondence and memos.  Ability to write basic correspondence.

MATHEMATICAL SKILLS:

  • Must have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions and decimals. 
  • Must have the ability to compute ratios and percents, and to draw and interpret basic line or bar graphs.

REASONING ABILITY:

  • Must have strong analytical skills with the ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram, or schedule form. 
  • Must have the ability to solve practical problems and deal with a variety of concrete variables in somewhat standardized situations.
  • Must demonstrate good judgment and reasonable ability in knowing when to defer a customer’s question to a clinical specialist. 

PHYSICAL DEMANDS:

Employee is required to sit, bend, stoop, use keyboard, see, talk and hear.  May occasionally lift objects up to 25 lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

This position works in a normal office environment.  The noise level in the work environment is quiet to moderate.

Primary Work Location

USA GA - Covington BMD

Additional Locations

Work Shift

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Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com