Job ID R-415976 Date posted 11/03/2021 Apply

Specialist, Equipment Service and Support

Job Description Summary

As Specialist, Equipment Sales and Support, within Customer Care you will provide support to customers and UCC's Sales and Marketing Teams. The position will be responsible for a multitude of tasks, including, but not limited to the following: processing orders for capital equipment, overseeing the process of service and repair of equipment, coordinating loaner equipment, and providing evaluation units to perspective accounts. This position will work closely with Sales, Manufacturing, Service and Repair Operations, Contracts and Pricing, MSS, and Field Assurance.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Key responsibilities will include:

  • Process orders for capital equipment, working closely with Contracts/Pricing, Finance, and Territory Managers

  • Manage customer technical support needs

  • Oversee service and repair of capital equipment

  • Work in ServiceMax database to monitor service and repair status

  • Manage equipment loaner, evaluation, and trade-out processes

  • Support marketing with new product launches

  • Adhere to, and ensure compliance with BD guidelines, protocols, and policies

About you: You will require:

  • A minimum of a High School Diploma, or equivalent

  • Proficiency in MS Word, Excel, and Outlook; familiarity with Salesforce, JD Edwards, SAP preferred

  • Ability to solve basic math equations

  • Excellent communication and customer service skills; able to work well cross-functionally and within a fast-paced environment

  • Excellent organizational skills

  • Proven attention to detail

  • Excellent data entry, proofreading, and typing skills

  • Ability to resolve potentially challenging customer interactions

Click on Apply if this sounds like you!

Employment at BD is contingent upon the Company’s receipt of sufficient proof that you are or will be fully vaccinated against COVID-19.  Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. 

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA GA - Covington BMD

Additional Locations

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Covington BMD

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Covington BMD

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"Purpose driven company where associates work every day to make healthcare better. A lot of great initiatives going on to make BD the best MedTech company in the world."
Anonymous, Franklin Lakes, NJ

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