Job ID R-410310 Date posted 09/07/2021

Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.

  • Job Type:
    Full-Time
  • Job Level:
    Entry to Senior
  • Travel:
    Varies
  • Salary:
    Competitive
  • Glassdoor Reviews and Company Rating

Responsibilities

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

BD is looking for a talented Field Service Engineer to join our team!

The Field Service Engineer will be responsible for providing on-site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support.

DUTIES AND RESPONSIBILITIES:

  • Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.

  • Provide follow-up service by calling customers who have recently been provided service. Ensure service was complete and satisfactory to the customers' needs.

  • Properly maintain car stock inventory, test equipment, tools, and technical data.

  • Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.

  • Display maturity and judgment in time management and expense control. 

  • Maintain expense levels within the established guidelines for field service travel and sites visits. Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager. 

  • Properly maintain and utilize company vehicle as outlined by current corporate fleet policy.

  • Maintain company vehicle as prescribed by fleet vehicle contractor requirements, as well as maintain vehicle cleanliness and organization at all times. 

  • Must possess a valid driver’s license and good driving record 

  • Must be flexible and meet travel needs based on the business needs

  • Required to complete all administrative documentation required by the position in a timely basis.

  • May be required to be available 24x7 via phone or pager and rotate in schedule of on-call status

  • Actively supports areas of empowerment and continuously improves the team processes to create a more efficient work environment

COMPETENCIES:

  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their respect

  • Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

  • Time Management: Uses his/her time effectively and efficiently; values time; concentrates on his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broad range of activities

  • Priority Setting: Spends his/her time and the time of others doing what’s important; quickly zeros in on the critical few and puts the trivial aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus

  • Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company product or technical knowledge.

MINIMUM QUALIFICATIONS:

  • High School Diploma/GED is required. 

  • Requires a good working knowledge of electronics and electro-mechanical devices.

  • Must have effective communication and customer service skills including technical writing and training. 

  • Must have effective interpersonal skills, organization/prioritization and administrative skills. 

  • Minimum 4 years of recent relevant field service experience in servicing complex electronics also required. 

  • Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards

  • Must be able to lift up to 30lbs frequently and up to 70lbs infrequently, Must be able to handle bending and stooping over a prolong period of time (up to 10 hours) Must be able to handle prolong standing (up to 10 hours per day)  Must be able to push/pull materials up to 100lbs

PREFERRED QUALIFICATIONS:

  • The ideal candidate would be a Certified Biomedical Equipment Technician (CBET), possess an A.A.S. in Biomedical / Electronics Technology with at least 4 years of Biomedical experience.

  • Individual must possess good communication and customer service skills, needs to be able to function with little supervision.

  • Associate's Degree in Electronics/Computers/Biomedical Engineering is desired.

  • Experience with medical devices and equipment, PCs/software/LIS/networking/database management knowledge is highly desirable 

  • Some robotics experience is a plus.

  • PC-based equipment and application software knowledge highly desirable.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture.  We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under “Our Commitment to You”. The anticipated compensation range for this position is $35.00 per hour and the compensation offered will depend on the candidate’s qualifications.

*BD follows the Pay Transparency and non-discrimination provisions described by the Colorado Department of Labor and Employment (CDLE).

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Primary Work Location

USA MD - Sparks - 7 Loveton Circle

Additional Locations

Work Shift

US BD 1st Shift 830am-5pm (United States of America)
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Advancing the world of health™

BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.

I’m proud to work at BDI Surgery and BD because the work we do every day optimizes surgical outcomes and enhances patients’ lives.


Rian Seger
VP Sales & Commercial Excellence

Every day we focus on bringing innovative solutions to patients living with diabetes. The patient is at the heart of everything we do.


Stacy Burch
VP Marketing and Commercial Excellence

Getting our customers the right information on time so they can focus on their science and diagnostics needs is why I come to work every day.


Jaime Humara
Vice President Global Marketing

BENEFITS

Healthcare

401(k)/
Retirement Plans

Professional Development

Paid Time Off

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