Job ID R-424570 Date posted 02/03/2022 Apply

Product Support Specialist-Repairs - 12 months contract (Edmonton, AB)

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

About the role:

In this 12-month contract role, as the Product Support Specialist - Repairs based in Edmonton , you will be troubleshooting technical problems, diagnosing, analyzing and/or repairing products in a medical environment. You will have a knowledge of concepts related to systems, products, processes and business practices to diagnose and remedy system issues, identifies and coordinates basic system and device issues.

Key responsibilities will include:

  • Provides technical support to external customers to resolve issues regarding proprietary software & hardware

  • Performs reactive/proactive Preventive Maintenance as assigned

  • Responsible for the overall ownership of the service order, or ensure escalation processes are followed appropriately.

  • Interviews customers to collect information about known issues, then leads user through diagnostic procedures to determine source of error or cause of problem.

  • Logs and tracks all service order activity in SAP ECC, maintains history records and related problem documentation.

  • Consults with advanced team members and their liaisons to understand software and hardware errors.

  • Cleans and maintains all equipment and pumps. Assists with the picking and packing of medical equipment.

  • Provide technical assistance and instruction on equipment operation and maintenance of the equipment.

  • Responsible for pre-install checks, routine checks, trouble shooting and restoration of equipment to determine that the equipment is functioning according to manufacturers’ specifications.

  • Update and provide management with feedback regarding any improvement strategies that may be implemented

  • Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required.

  • Manages parts per the parts management policy and procedures

  • Transport equipment and supplies as needed.

  • Applies knowledge and skills to complete own work

  • Depends on others for instruction, guidance and direction

  • Develops competence in own area by performing routine work

About you:

To be successful in this role, you require to be based near Edmonton, AB, and ability to travel across Canada up to 70%. Fluent in English (read, write, speak) with a superb customer service skills.

Education and experience required:

  • College or University graduate in Biomedical or Electronics, Technology or Healthcare related field preferred

  • Field customer service experience, and possess basic knowledge of theories, practices and procedures in a job family or skill

For roles that require associates to visit customer sites or report to work at a BD site, full vaccination against COVID-19 is a condition of employment. Requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit

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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Canadian Human Rights Act, Becton Dickinson will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

Primary Work Location

CAN Mississauga - Millcreek Drive

Additional Locations

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"Purpose driven company where associates work every day to make healthcare better. A lot of great initiatives going on to make BD the best MedTech company in the world."
Anonymous, Franklin Lakes, NJ

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