Job ID R-460886 Date posted 01/11/2023

Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.

  • Job Type:
    Full-Time
  • Job Level:
    Entry to Senior
  • Travel:
    Varies
  • Salary:
    Competitive
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Responsibilities

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Our vision for Integrated Diagnostics Solutions

By aligning and simplifying our work, our Integrated Diagnostic Solutions (IDS) business unit aims to drive growth and innovation around everything from integrated specimen management to diagnostic solutions.

About the role

For the BD Integrated Diagnostic Systems Technical Service organization in the Benelux we are looking for a Field Service Engineer

The candidate reports to the IDS Service Manager and is responsible for delivering technical support on the assigned BD Diagnostics instruments and systems in order to guarantee customer satisfaction through an outstanding service and efficient mastery of reported incidents and requests of the customer.

Main responsibilities will include:

On site support & Operational excellence

Perform local technical support on the assigned BD Diagnostics instruments and systems as agreed in the customer service level agreements (SLA); such as installations, deinstallations, relocations, certifications (IQ/OQ) and repairs.

Handle from a more in-depth knowledge of certain instruments and systems, more complex problems, in an independent way by:

  • Checking performance and reporting & documenting completion and performance of service intervention, in order to deliver a qualitative service in accordance to the BD specifications and customer SLA’s.

  • Work together with the Planning & Dispatching on scheduling the appointments with the customer; ensuring all necessary goods, spare parts and tools are available; handling and assuring the logistics, executing the vital actions.

Remote support, diagnostics & troubleshooting

Investigate, diagnose, solve and support the customer remotely if possible, for technical problems reported by the customer on BD Diagnostics instruments and systems. In case an immediate solution cannot be offered, the Field Service Engineer goes on site for more in-depth problem handling to deliver an adequate and qualitative service with minimal inconveniences for the customer.

Field corrective actions & preventive maintenance

Prioritize, plan and complete field corrective actions, upgrades and actions for preventive maintenance on all BD Diagnostics instruments & systems according to the regulatory instructions and mandatory procedures within the predefined timeframe to ensure business continuity for the customer. Successfully completes all formal training on BD products. Maintains professionalism at all times through dress, behavior, oral and written communications.

Functional administrative reporting

Manage the personal planning and administration, as required by management. Advise the Planning & Dispatching of performed assignments (by means of service reports, Engineering Change Notice files, Field Change Notices, technical reports, service bulletins, historical account information, etc...). Put all relevant data in the service management systems in order to guarantee efficient operational efficiency and to deliver the necessary information for an adequate capacity planning and dispatching

Maintenance of car stock

Maintain the personal car stock by completing missing and returning excessive spare parts and tools, according to the recommended European guidelines in order to be fully equipped and prepared for the successful execution of the operational tasks.

Problem escalation

Call out problems per procedure to the Service Manager in case an immediate solution cannot be offered to the customer.

QUALITY COMPLIANCE - Comply with all quality, ISO, GMP and safety regulations as the need arises by the organization and with the Service levels as agreed with the customer in order to always deliver an outstanding quality.

Service contracts

Explain the content of a service contract to the customer, its terms of condition, the benefits and pricing in order to raise the customers' awareness on the content of the technical support related to the BD instrument or system and advantages of a service contract. Inform local administration on the status of the contract of the customer in order to guarantee good contract service to the customer.

Pre-installation

Inform and check at the customer site if the requirements for ensuring a successful installation of the requested BD instrument or system are present. Report and document the results of the visit to the Technical Support Team Leader. Inform the customer to undertake the necessary actions before initiating the installation process in order to minimize complications during installation.

Opportunity detection & customer focus

Manages customer happiness by instilling confidence in BD products and services through quality workmanship and professionalism: (a) providing qualitative after sales services, (b) continuous monitoring customer satisfaction, (c) detecting customers’ expectations & needs, (d) offer possible solutions to the customer and (e) communicate possible opportunities to the relevant departments in order to ensure the expectations of the customer with regard to delivered service are fulfilled and to expand business for Technical Support.

About you

Educated on MBO4 or HBO level in a technical direction (Electronics, Mechatronics, etc.), you’ll have a proven track record in field service engineering preferably working with complex instruments with a good knowledge of computers, networks, electronics, fine mechanics and automation. You’ll also have a strong grasp of structured and controlled working practices, with clear and accurate documentation and reporting. In addition to this your other attributes include:

  • Fluent Dutch and English knowledge (Any other European languages is a plus)

  • Strong customer focus and good communicational skills

  • A solution-orientated and stress-resistant personality

  • Good social skills and the capability to share knowledge

  • High independence and ability to work alone

  • Pro-active working attitude

  • Eager to learn new technology

Click on apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

To learn more about BD visit https://emea.jobs.bd.com/

Interested? Apply now!
A large dose of inquisitiveness and passion is more essential than relevant experience

Primary Work Location

NLD Vianen - Lange Dreef

Additional Locations

NLD Amsterdam - Herikerbergweg

Work Shift

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Advancing the world of health™

BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.

I’m proud to work at BDI Surgery and BD because the work we do every day optimizes surgical outcomes and enhances patients’ lives.


Rian Seger
VP Sales & Commercial Excellence

Every day we focus on bringing innovative solutions to patients living with diabetes. The patient is at the heart of everything we do.


Stacy Burch
VP Marketing and Commercial Excellence

Getting our customers the right information on time so they can focus on their science and diagnostics needs is why I come to work every day.


Jaime Humara
Vice President Global Marketing

BENEFITS

Healthcare

401(k)/
Retirement Plans

Professional Development

Paid Time Off

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