Job ID R-415456 Date posted 10/20/2021

Be part of something bigger at BD. Here, you’ll help us continually improve how we do things every day; to be more efficient, more effective and better serve our customers. You’ll do this within an exceptional team all striving to make sure that everything we do complies with regulations and standards, not just because it’s the right thing to do, but because our products impact people’s quality of life. Here, you’ll put your compliance experience, high expectations and attention to detail to the very best use: advancing the world of health™. At BD, you can make a true difference of one.

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Job Description Summary

The Quality Clerk is accountable for Quality Control, maintenance and compliance to applicable Quality Systems. This position actively participates in quality guidance, product resolution decisions and statistical problem-solving techniques. The Quality Associate Clerk reports to the Quality Supervisor and/or Quality Manager. This position is a weekend shift Fri, Sat, Mon, and Tue 5:30 AM - 3:30 PM.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.


  • Provide direction and coordination to quality associate and quality clerks relative to specific quality focus areas – Quarantine and Non-Conforming Product (Holds, Returns, Rebox, Damage).
  • Assist Quality Supervisor and/or Manager in preparing procedures, work instructions, shipping papers and any other duties assigned to meet requirements.
  • Implement and monitor all procedures and processes as they relate to Quarantine, Hold, Expired, Damages, Return Goods and Recalled product
  • Ensures the accurate and actionable product hold and quarantine processes and records for the making of decisions.
  • Ensure compliance to Document and Record Control procedures.
  • Responsible for assuring products are reworked, labeled, stored and distributed in a manner that meets their product requirements and prevent unsaleable conditions prior to shipment to customers
  • Collaborates with functional process owners to train, mentor and/or facilitate QMS requirements and continuous improvement.
  • Understand, track, and trend Quality department Key Performance Indicators.
  • Review operating goals and standards on a daily basis to monitor achievement.
  • Share best practices and tools to accelerate continual quality improvement into DC organization locally and across the region, initiating lessons learned and best practice concepts; to introduce pro-active improvement and prevent recurrence of issues.
  • Create and maintain documents in accordance with the Document Control Procedure, Work Instructions, Regulatory Compliance documentation, corrective action and other related forms and records.
  • Participate in internal/external quality audits and report findings.
  • Duties include creating monthly management reports, including internal and external reports.
  • Damage Subject Matter Expert, providing feedback to DC personnel on damage standards and training as needed.
  • Other duties as assigned


  • A minimum of 5 years relevant experience in Quality, Supply Chain and/or Distribution Center operations, preferably in Medical Device and/or Pharmaceutical regulated industry
  • Supervisory experience a plus
  • Working knowledge and application of ISO 13485 and 21 CFR 820 preferred
  • Computer skills (Excel, Word, Power Point, etc.)
  • Minimum of 2 years Material Handling Equipment experience


  • Excellent communication, problem solving, organizational and interpersonal skills are essential.
  • Ability to understand FDA, EPA, DOT and OHSA rules and regulations
  • Self-motivated and directed, requiring minimal supervision
  • Demonstrated ability to work in teams to obtain results is required.
  • Effective skills in analytical thinking and problem solving required


  • High School diploma required
  • Associate Degree preferred

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA NC - Four Oaks

Additional Locations

Work Shift

US BD 1st 530AM-330PM (United States of America)

Success Profile

What makes a successful Quality Professional at BD? Check out the top traits we’re looking for and see if you have the right mix.

  • Ambitious
  • Collaborative
  • Goal-oriented
  • Persuasive
  • Results-driven
  • Self-starter

Advancing the world of health™

BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.

BD is unique in how fully dedicated it is to a specific disease state. It makes it clear how the work we do directly impacts the daily lives of the patients we serve.

Eric Rainis
Senior Director Quality Management

To know that our products touch 30 million people with diabetes around the globe is powerful and fuels our teams to deliver best in class products to them each and every day.

Bridget Bagnato
VPGM Injection

It is inspiring to see BD products to be used globally to advance human healthcare.

Yang Zeng
Manager Medical Laboratory



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