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Job ID R-437735 Date posted 05/03/2022 Apply

Senior Manager - Product Services IT Business Partner (Remote)

Job Description Summary

The role of the Senior Manager - Product Services IT Business Partner is to serve as the person responsible for analyzing demand as well as the delivery of Technology & Global Services (TGS) solutions for the global functions of Quality , Regulatory, Medical Affairs and R&D.

This individual will serve as a point person and will work with a team of business partners to conduct analysis, prepare appropriate solution direction, and deliver the work. Above all, this individual will be required to collaborate with internal and external experts to ensure that business priorities are shaped, prioritized, and delivered. This is a great opportunity for someone to facilitate bringing the appropriate technology, process, and workplace solutions together as they contribute to these critical functions.

This position reports directly to the Lead Business Partner, Product Services.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

The objective of this role is to actively partner with the Quality Business Leaders, Subject Matter Experts (SMEs) and TGS teams to understand strategic priorities and complete the associated work deliverables/projects to advance those objectives. Primary responsibilities will include:

  • Develop a deep knowledge of the Quality, Regulatory, Medical Affairs and R&D function, including key driver goals, short- and long-term roadmaps, key projects, and personnel

  • Establish and earn value-adding, partner relationship maturity for yourself and for the entire TGS function

  • Partner with the business teams and SMEs to plan new joint initiatives, evaluate proposals, and determine how they fit into roadmaps and priorities

  • Identify and define new opportunities to leverage technology and/or process re-design to advance business strategies that directly contribute to driving revenue growth, cost optimization and/or risk mitigation and compliance.

  • Develop strategies for optimal deployment and adoption of new technology capabilities, services and solutions across the business and/or the end-customers.

  • Advocate for the business within TGS, and advocate for TGS within the business. Serve as the primary representative and accountable party for TGS services across business stakeholders

  • Work with other TGS business partner teams and external partner teams to define, document, analyze and prioritize existing and emerging business requirements

  • Complete the projects/improvements/deliverables needed to implement technology, processes, or services to meet business requirements including the documentation, testing and implementation

  • Work with and facilitate TGS’ partner teams to ensure delivery provides the desired outcomes

  • Work with other TGS Business Partners and TGS’ Core Areas of Delivery to ensure that solutions are not siloed and that they are informed by, and are integrated with, BD’s enterprise roadmaps

  • Execute projects and report progress, including consistent and effective communication, change management impact analysis, readiness and effectiveness, cutover and go-live support. This includes managing escalation and mitigating risk

  • Measure and communicate value realized on a periodic basis through defined and agreed upon metrics and supporting analysis


The ideal candidate will bring a combination of strategic understanding, both business and technology experience, exceptional relationship building skills and solution-oriented mindset together.

In addition, this person should also possess:

  • 8+ years of experience in a business including work in a technology function with focus in Quality, Regulatory, Medical Affairs and R&D

  • Experience delivering technology and workplace solutions in a Medical Device or Pharmaceutical regulated environment with solid knowledge of relevant Quality/Regulatory standards (i.e. cGxP, CFR Part 11, etc.)

  • Proficiency in system development life cycle documentation, testing and release cycle protocols including business requirements documentation, test scenarios/data/execution, cutover, hypercare, project planning and status reporting

  • Proficiency in project management basics: charter, business case development, project management plan and schedule, stakeholder management, communication planning, risk/issue management, status reporting and running team calls

  • Accomplished in multiple process and technology capabilities , including but not limited to:  Quality Systems, Clinical, Medical Content Mgmt., Document Mgmt, Regulatory Systems , Engineering and Product Development

  • Ability to influence and break down silos within an organization as well across organizations

  • Ability to understand the mapping of organizational vision and contribute ideas

  • Ability to communicate complex business / technical challenges in a simplified manner

  • Must be a leader who can influence stakeholders in written and oral communications

  • Basic experience and knowledge of change management principles and methodologies and have the ability to formulate new programs to generate excitement and engagement

  • Familiarity with continuous improvement and project management approaches, tools, and phases 

  • Ability to lead change using positive and collaborative methods

  • Highly collaborative work style which includes working effectively across all organizational levels

  • Experience working in a highly matrixed organization and in overcoming ambiguity

  • Leading by example, mentoring, and motivating others all around you

  • Superior analytical, evaluative, and problem-solving abilities

  • Excellent judgment and decision-making

  • Able to align and work with diverse regional stakeholders

  • Strong humility, listening, creativity, and negotiation skills

  • Accept ownership


  • Bachelor’s degree in technology, business or a related field is strongly preferred.

  • Master’s degree highly desirable.

  • Educational certificate or training in a process methodology is a plus.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.


Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

Work Shift

NA (United States of America)

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Franklin Lakes

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Working in

Franklin Lakes

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"Purpose driven company where associates work every day to make healthcare better. A lot of great initiatives going on to make BD the best MedTech company in the world."
Anonymous, Franklin Lakes, NJ

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