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Sr. Manager of Voice / Video and Mobile Experience

Apply Now Job ID R-368467 Date posted 06/29/2020

Locations

Franklin Lakes, New Jersey

Job Description Summary

The Sr. Manager of Voice / Video and Mobile Experience is responsible for building and maintaining the legacy PBX platforms, enterprise voice, video experience and mobile support services for TGS. Blending Systems Administration with hardware / software deployment and user experience, the Voice / Video and Mobile lead bridges the gap between core legacy voice platforms, enterprise voice, mobile / MDM support to provide a reliable, user friendly, secure and collaborative environment across BD. This role will report directly to Sr. Director TGS Tech Services and is responsible for a mix of operational support, project work, and consultation with end-users through piloting, training and support. This role is core to modernization efforts for TGS and building out the self-enablement capabilities for the user community within BD.

Job Description

The Sr. Manager of Voice / Video and Mobile Experience is responsible for building and maintaining the legacy PBX platforms, enterprise voice, video experience and mobile support services for TGS. Blending Systems Administration with hardware / software deployment and user experience, the Voice / Video  and Mobile lead bridges the gap between core legacy voice platforms, enterprise voice, mobile / MDM support to provide a reliable, user friendly, secure and collaborative environment across BD. This role will report directly to Sr. Director TGS Tech Services and is responsible for a mix of operational support, project work, and consultation with end-users through piloting, training and support. This role is core to modernization efforts for TGS and building out the self-enablement capabilities for the user community within BD.

Primary responsibilities will include:

  • Provide technical leadership for administration and Tier 2 support of Avaya/Cisco PBX, Enterprise Voice, MS Teams for Video, Cisco Video Conference,  MDM support – InTune
  • Provide technical leadership for Mobility COE to drive strategy, roadmap, policy, and standards for mobility
  • Accountable to lead highly engaged teams, delivering the enterprise mission and vision and adhering to TGS commitments/values
  • Accountable for the successful delivery of technology projects and services as measured through cost, quality (service levels) and schedule. This includes the full lifecycle of the projects and services, including strategy, planning, architecture, design, operations, maintenance and decommissioning
  • Collaborate with peers on the iOS, Android, and End user support teams to help produce an excellent user experience.
  • Help build and deliver infrastructure solutions to support video conference features
  • Design for performance, scalability, availability, and VoIP security fundamentals
  • Participate in multiple projects simultaneously
  • Gather business requirements, determine priorities, perform due diligence activities, select and recommend solutions, develop scopes of work and implementation plans
  • Lead the coordination of support activities with core support team to maintain the collaboration roadmap and provide day to day operations support
  • Develop and maintain active monitoring within the Voice, Video and Mobile Suite of products
  • Review project design submissions and enforce published standards
  • Assist in the development of training documentation, and provide training as needed
  • Identify, research, and keep apprised of emerging technologies that would benefit the organization and identify opportunities for their use

Qualifications

Required:

  • Bachelor’s degree or equivalent in Information Systems/Computer Science or a related discipline.
  • 8+ years of related professional experience in IT Infrastructure experience, mobile, voice, video, workplace, messaging, networks & Service Desk.
  • 4+ years’ experience in managing service provider relationships-preferably at a global level.
  • Background in people management, financial responsibility, negotiations, and business decision-making
  • Ability to successfully manage and execute multiple, large scale projects using established project management tools and processes.
  • Excellent written and verbal interpersonal skills including demonstrated ability to condense data in order to synthesize crisp and easily understandable deliverables.
  • ITIL knowledge

Preferred:

  • Demonstrated track record of building and maintaining highly collaborative, flexible, and productive work teams.
  • Previous experience leading global implementation projects, including project planning and project management skills.
  • Proven experience in business planning, resource allocation and project management.
  • ITIL certification

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.

Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

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Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com