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Job Description Summary
The Field Application Specialist - scM will support the BD Rhapsody Single Cell Multiomics (scM) platform in the US region. Primary responsibilities include on-site customer trainings to include seminars, workshops, instrumentation and reagent workflow training. Additional responsibilities include assisting with design and execution of experimental strategies and interpretation of results.
The Field Application Specialist - scM serves as a technical expert in a collaborative effort with our sales team to drive market development and is a primary conduit for customer experience and product development for the research and development team. A successful Field Application Specialist will be a self-starter with the ability to work both independently and within larger teams to provide outstanding product support and troubleshooting for customers using the BD Rhapsody single cell system. The position requires significant direct interaction with existing and potential customers and carries an expectation of 65% travel, predominantly but not limited to the Northeast United States. We are looking for applicants passionate about science and helping researchers around the world advance single cell research who would like to join a dynamic team of scientists that support and direct our scientific, training, and sales efforts. If you consider yourself exceptional in all categories and would jump at the chance to bring the next generation of single cell research tools to market, please apply.
This role requires a solid understanding and demonstrated experience in molecular techniques with a special emphasis on Single Cell Multiomics, Next Generation Sequencing and real-time PCR. Experience with single cell workflows and analysis would be an advantage. The role includes conducting product demonstrations, customer trainings and providing support to help our customers achieve optimal results. You will have the ability to independently design and execute laboratory experiments and analyze and interpret results to determine next steps. You will guide customers in experimental design and work closely with the commercial team in pre-sales support activities. You will need to prioritize effectively to achieve your goals.
Design and execution of experimental strategies and interpretation of results.
Hands on demonstration of protocols and workflows. Troubleshooting customer results.
Instrumentation and reagent workflow demonstrations both in-house and at customer sites.
Customer training to include seminars, workshops, instrumentation and reagent training.
Designing, planning, organizing, and performing operator trainings for new and existing customers.
Mentoring and training other members of the applications team
Provision of second-level technical support to in-house and field support personnel.
Performing instrument validation. Reviewing operational quality of equipment, and instruction of customers in operation and maintenance of systems.
Provision of scientific support in Molecular Biology and Genomics with regards to operational questions from customers as well as internal peers with focus on single-cell analysis / customized library prep assay development / project set up.
Identification of complaints, reporting according to the most recent guidelines, supporting the complaint handling process
Keeping knowledge up to date with respect to new products and procedures to give optimal support for training and demonstrations.
Liaising closely with the sales team to provide support for current and potential customers.
Provision of support at trade-shows, national and locally organized, to demonstrate the platforms and technologies and to support the local teams.
Education and Experience:
Bachelors degree in Life Sciences field; Masters and/or PhD preferred.
Must have experience in a lab with next generation sequencing, adequate to have a strong foundation and knowledge base of next generation sequencing.
Must be comfortable with public speaking and presentation skills, customer facing.
Must have good presentation skills and effective communication skills.
Experience in customer interaction and support.
Experience with working in a national environment, preferred.
Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards.
Ability and willingness to maintain a travel schedule of up to 60% travel as required.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.
Primary Work LocationUSA CA - San Jose
Additional LocationsUSA NY - Glens Falls
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