Job ID R-479725 Date posted February 19, 2024

Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.

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Job Description Summary

Seeking a dynamic and experienced Diagnostic Solution Expert to revolutionize lab automation across EMEA!
Embark on an exciting journey as a Diagnostic Solution Expert Lab Automation (Field) and spearhead the implementation of cutting-edge lab automation solutions within the vast EMEA region. Your expertise will be instrumental in conducting workshops, technical demonstrations, and configuration support, ensuring seamless integration of LIS/workflows and in partnering closely with our Project Managers, Informatics Specialists, and Sales teams to orchestrate comprehensive project plans and deliver exceptional customer experiences! Join us and leverage your 3-5 years of microbiology laboratory experience and knowledge in bacterial identification to design customized solutions that optimize lab processes and workflows. Proficiency in German and English is essential! Your need to be located close to an airport in Germany or Austria and be prepared to travel extensively within the GSA and EMEA region, sharing your expertise and fostering a culture of continuous improvement.

If you're a passionate innovator seeking to transform the lab automation landscape, this is your opportunity to shine!

Job Description

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

As Diagnostic Solution Expert Lab Automation (Field) you will be the Application Specialist responsible for the implementation of Lab Automation solutions within the Europe, Middle East and Africa region (EMEA). Areas of work include, but are not limited to providing workshops, technical demonstrations, configuration support, LIS/workflow connectivity testing, customer training and validation and go live support. As a Diagnostic Solution Expert you will closely collaborate with the Project Manager, Informatics Specialist, Sales, Service, and other members of the Customer & Workflow Solutions team to execute a comprehensive project plan and ensure a smooth and efficient implementation at the customer site. The role focuses on solution implementation and optimization of lab processes and workflow by using various methods. An ideal candidate has the potential to support pre-sales activities, by designing the ideal customer end-to-end solution, based on observations of customer workflows and needs.

Other Key Responsibilities:

  • Work together with the Project Manager to understand current and future customer needs and identify implementation risks, if any

  • Responsible for the execution of the workflow related implementation deliverables aligned with the planning agreements

  • Deliver workshops to engage the product end-users and prepare them for their new way of working

  • Secure unbeatable customer experience during implementation and go-live

  • Configure and test the BD Kiestra™ Lab Automation solution, including BD Synapsys™, and related data,- and workflow to the customer’s existing and unique laboratory/LIS setting and workflows

  • Train Key users in the daily usage of the BD Kiestra™ Lab Automation Solution and empower them to train users via Trainer the Trainer principle

  • Provide support during validation and go live project phase

  • Troubleshoot and resolve minor Lab Automation product issues, escalate to the regional team if required

  • Support the customer in key process improvement engagements as identified in the solution design (workflow optimization, process re-design, lean lab design).

  • Participate in regular internal and external project team meetings

  • Drive internal process excellence through identifying and supporting targeted continuous improvement projects

About You:

  • Bachelor degree in the Life Science, clinical or other relevant technical area is preferred

  • Proficient German and English skills are a must, additional languages are a benefit

  • Will have at least 3-5 years within microbiology laboratory experience and knowledge in bacterial identification

  • Basic knowledge of IT architecture and solid understanding of information/data management systems and interfaces with LIS

  • You are flexible and able and willing to travel within the GSA and EMEA region at least 75% of the time

  • You enjoy (and have experience in) providing training and guiding the customer

  • You are able to deal with unexpected situations and are not afraid to troubleshoot real time

  • You are commercial savvy and comfortable working independently as well as you like working within a wide spread team

Why join us?

A career at BD means that you are part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here you can fulfill your life’s purpose through the work that you do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

To learn more about BD visit

Primary Work Location

DEU Heidelberg - Tullastrasse

Additional Locations

AUT Vienna - Handelskai, AUT Wien - Rinnböckstrasse, DEU Bruchsal, DEU Frankfurt - Walther-von-Cronberg-Platz, DEU Karlsruhe, DEU Kelberg - Rowastrasse, DEU Wurmlingen - Kantstrasse, DNK Helsingor, DNK Herlev – Lyskær, NLD Amsterdam - Herikerbergweg, NLD Drachten - Kraaiheide, NLD Drachten - Marconilaan, NLD Vianen - Lange Dreef

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Advancing the world of health™

BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.

I’m proud to work at BDI Surgery and BD because the work we do every day optimizes surgical outcomes and enhances patients’ lives.

Rian Seger
VP Sales & Commercial Excellence

Every day we focus on bringing innovative solutions to patients living with diabetes. The patient is at the heart of everything we do.

Stacy Burch
VP Marketing and Commercial Excellence

Getting our customers the right information on time so they can focus on their science and diagnostics needs is why I come to work every day.

Jaime Humara
Vice President Global Marketing



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