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At BD Becton Dickinson & Co., you’re one person making one big difference. You’re a key member of a team that is an important part of a leading, purposeful company committed to advancing the world of health. No matter what role you play, you can be confident that you’re improving lives, all over the world. And as you progress with us, your impact will only grow.

By being hired into one of our Bio Technology jobs at BD, you’ll be a key member of the BD team. Professionals in Bio Technology careers come from a variety of backgrounds, bringing an assortment of knowledge and skills to every area of our business. Please click on your desired Bio Technology job below to learn more about the exact qualifications. A job in Bio Technology at BD may be waiting for you!

Molecular Application Specialist, Dallas or Texas/Houston

Job ID R-16214 Date posted 08/02/2017

Job Description Summary

JOB SUMMARY:
Reporting to the Women’s Health & Molecular Applications Manager, the Molecular Applications Specialist provides high-level technical and application training to BD Customers within clinical, public health, and industrial laboratory settings. This position has a primary focus on training in diverse settings; promoting sales of BD instrumented platforms and total system solutions, and assisting with on-site customer installation and troubleshooting.

Job Description

MOLECULAR APPLICATION SPECIALIST - DALLAS or Houston/TEXAS

DUTIES AND RESPONSIBILITIES:

Technical / Application Training

  • Conducts comprehensive user training on BD instrumented platforms and achieves customer competency, optimal utilization, and self-sufficiency
  • Conducts training for BD associates in BD instrumented platforms as necessary
  • Demonstrates proficiency in application of BD instrumented platforms and software by uncovering customer’s needs, implementing customized solutions, and assuring rapid adoption
  • Contributes to laboratory workflow productivity and other customer needs to maximize efficiency and efficacy of platform training
  • Collaborates with Technical Service and Support and Field Service to enhance customer experience
  • Provides expertise in all stages of the sales cycle by assisting sales associates in enlightening technical features and functions of BD Instrumented platforms
  • Actively engages in regional Sales and Marketing programs in delivering optimal service portfolio to the customers
  • Ensures the fulfillment of and adherence to internal policies and procedures
  • Actively provides product and platform knowledge and technical input to Research and Development for continual product improvement
  • Drives implementation process and full utilization of BD instrumented platforms

Documentation Development & Compliance

  • Collaborates with BD Technical and Training Center associates to develop training programs and departmental Standard Operating Procedures (SOPs) for instrumented platforms
  • Ensures the fulfillment, continual improvement, and critical review of field-related job aides, learning aides, certification manuals, presentations, and evaluations including package inserts, software system specifications and other technical documentation
  • Maintains appropriate records and documentation as required by the department and company

Sales and Marketing Support

  • Conducts product demonstrations while promoting product value to support the sales of BD instrumented platforms at trade shows, BD sponsored workshops, and customer sites
  • Provides technical input to National and World-Wide Marketing Managers
  • Assists local, regional, and national sales associates and management during the sale of BD instrumented platforms by providing customized presentations

Technical Input to New Product Development:

  • Support all new assays and products prior to formal launch
  • Works with all stakeholders involved (FSEs, Technical Services, R&D, Global, Marketing, etc.) to launch a new assay or product to meet company deadlines

MINIMUM QUALIFICATIONS:

EDUCATION AND EXPERIENCE:

  • B.S. degree in Medical Technology, Clinical Laboratory Science, Biological Sciences, or Molecular/Microbiology advanced degree desirable.
  • Training in "Train-the-Trainer" methods, instructional design / development, adult educational methods desirable
  • Minimum 5 years relevant experience in a clinical hospital or reference laboratory setting
  • Ability to travel domestically.
  • Ability to be on call during evening/weekend as needed.

KNOWLEDGE AND SKILLS:

  • Knowledge of technical and workflow related aspects important to implementation of molecular instrument platforms within clinical and public health laboratory settings
  • Demonstrated project management, teaching, motivational and organizational skills with a proven track record of accomplishments
  • Demonstrated effective interpersonal skills including effective internal and external communication and conflict resolution skills
  • Familiarity with regulatory agencies (i.e. CAP, CLSI, Cumitech, CLIA) and quality procedures are highly desirable
  • Models effective training, education, and presentation/demonstration of products
  • Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations
  • Works well in diverse and team environments
  • Initiates and willingly accepts new assignments and successfully completes them
  • Knowledge and experience with Technical and Application support
  • Works with positive attitude, able to communicate the departmental and organizational vision and goals, guiding team members in achieving these goals
  • Constantly and persistently strives for driving excellence in technical and customer facing skills with team members
  • Good working knowledge of various computer software applications (i.e. MS office, Access) and Laboratory Information Systems (LIS) are preferred


COMPETENCIES:

Sales/sales support (Proficient): Understands the value proposition of BD instrumented platform and products while effectively providing demonstrations and other sales supporting activities promoting change management

Teaching/training (Proficient): Effectively instructs, observes, and evaluates trainees on medical equipment or devices consistent with an understanding of regulatory requirements; identifies gaps in learning and encourages optimal use; completes electronic training and service documentation

Project Management (Proficient): Achieves operational objectives by contributing information and recommendations to implement BD instrumented platforms including

  • Preparing and completing actions to industry and customer-service standards
  • Assuring projects are on-time, in budget, and within specifications
  • Determining system improvements and implementing change management
  • Managing from sales support to post go-live
  • Driving for results

Customer Focus (Mastery):  Is dedicated to meeting the expectation and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

#LI-SMKT

Primary Work Location

USA MD - Baltimore

Additional Locations

Work Shift

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Why Join BD?

  • Become an integral part of a company that makes a difference in human health, saving and improving the lives of people in all corners of the globe.
  • Use your creativity and entrepreneurial spirit to develop innovative solutions and products that can benefit all people around the world.
  • Enjoy an array of very competitive benefits, including choices of medical programs, company-sponsored savings plan, on-site fitness centers at select locations, tuition reimbursement, and many others that support a healthy lifestyle.
  • Become part of a company that gives significant time, talent and resources to philanthropic and charitable efforts around the world.

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