Executive, Order Management
Job Description SummaryThe Customer Service Executive will execute Customer Order Management functions for ANZ internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will support business objectives; deliver high level of service & performance and engage distributors or customers, facilitating information flow & providing support to the order fulfillment process
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why Join Us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
Co-ordinate with Planning to ensure stock availability as required.
Co-ordinate with Finance to ensure credit release on time.
Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
Handle distributors/end customers order enquiries/complaints.
Run Open Order Status reports for distributors/end customers, Finance, Business as required.
Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc.
Achieve Key Performance Indicators (KPI’s), Individual Impact Goals (IIG) and meet Development Plan.
Manage and facilitate the service level agreement applicable to Customer Interface.
Support service and customer priority strategies.
Support cost reduction and/ or process improvement initiatives.
Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
Comply with all ISO 13485 requirements and BD policies.
Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.
Processes instrument repair requests.
Regularly provides department team lead/manager with relevant information regarding activities, problems, issues related to CSR’s assigned accounts and tasks.
Provides training to new Customer Service Representatives and Specialists.
Perform any other tasks as assigned.
Required Knowledge and Skills
Diploma or BS/BA Business Administration, Statistics, Economics, Logistics or related degree
At least 3 years’ experience in Customer Order Management
Able to work shift hours based on ANZ time zone
Knowledge of logistics processes is a requirement
Highly customer & business oriented
A good team player with ability to work cross culture
Fluent in English. Knowledge of other Asian languages an added asset
Excellent interpersonal & communication skills
Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive actions
Innovative to challenge conventional practices and suggest better approaches
Passionate to be tenacious and resilient
Flexible to work in different global time zones for meetings and calls
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Primary Work LocationMYS Kuala Lumpur - Jalan Kerinchi
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"Purpose driven company where associates work every day to make healthcare better. A lot of great initiatives going on to make BD the best MedTech company in the world."
Anonymous, Franklin Lakes, NJ