Job ID R-411318 Date posted 11/02/2021

Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.

  • Job Type:
    Full-Time
  • Job Level:
    Entry to Senior
  • Travel:
    Varies
  • Salary:
    Competitive
  • Glassdoor Reviews and Company Rating

Responsibilities

Job Description Summary

The Field Service Associate is a field based customer facing role that includes but is not limited to: preventive maintenance, repairs, installation and service of diagnostic instrumentation, holiday and weekend on-site support, exhibitions, and clinical trials support.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Duties and Responsibilities:

  • Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.

  • Provide follow-up service by calling customers who have recently been provided service.

  • Ensure service was complete and satisfactory to the customers' needs. Properly maintain car stock inventory, test equipment, tools, and technical data.

  • Complete service documentation, as required, by the position function or requested by Field Service Team Lead in accordance with current GMP requirements.

  • Display maturity and judgment in time management and expense control.

  • Maintain expense levels within the established guidelines for field service travel and sites visits.

  • Report quality control and other technical problems, in detail.

  • Properly maintain and utilize company vehicle as outlined by current corporate fleet policy.

  • Interface effectively with other departments and managers to resolve customer problems and issues.

  • Perform other duties as assigned.

  • Accountable for providing support to customers that meet BD standards of superior quality service at all times.

  • Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.

  • As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.

  • Must participate in vendor credentialing programs and complete all vendor credentialing requirements to gain and maintain access to customer facilities.

  • Travel required 60%-75%.

Qualifications :

  • Experience with medical devices and equipment, PC/software/LIS/networking/database management knowledge isa plus. 

  • A technical background is a plus. 

  • Must have effective communication and customer service skills including technical writing and training. 

  • Must have effective interpersonal skills, organization/prioritization and administrative skills. 

  • PC-based equipment and application software knowledge highly preferred.

  • A technical degree or related certification is a plus. 

Employment at BD is contingent upon the Company’s receipt of sufficient proof that you are or will be fully vaccinated against COVID-19.  Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. 

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA MD - Sparks - 39 Loveton Circle

Additional Locations

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Advancing the world of health™

BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.

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Every day we focus on bringing innovative solutions to patients living with diabetes. The patient is at the heart of everything we do.


Stacy Burch
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Getting our customers the right information on time so they can focus on their science and diagnostics needs is why I come to work every day.


Jaime Humara
Vice President Global Marketing

BENEFITS

Healthcare

401(k)/
Retirement Plans

Professional Development

Paid Time Off

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Recognition

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