Job Description Summary

Job Description

Summary:

The Field Service Engineer is responsible for providing on-site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support.

Responsibilities:

• Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards
• Provide follow-up service by calling customers who have recently been provided service
• Ensure service was complete and satisfactory to the customers' needs
• Properly maintain car stock inventory, test equipment, tools, and technical data
• Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements
• Display maturity and judgment in time management and expense control
• Maintain expense levels within the established guidelines for field service travel and sites visits
• Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager
• Properly maintain and utilize company vehicle as outlined by current Corporate fleet policy
• Interface effectively with other departments and managers to resolve customer problems and issues
• Perform other duties as assigned
• Accountable for providing support to customers that meet BD standards of superior quality service at all times
• Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts
• As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment
• This position is to be located in the Nashville, TN area.

Qualifications:

Required:

• A minimum of a High School diploma
• A minimum of 3 years’ experience troubleshooting electronics instruments or components
• A valid Driver's License
• Must be able to travel a minimum of 50%

Assets:

• Flow Cytometry experience is a plus
• Technical military training
• Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological discipline
• Prior Field Service Engineer experience
• Individuals with previous experience troubleshooting medical device instruments
• Previous customer interfacing role
• Proficiency with MS Office applications such as Word and Excel
• Familiarity with recent Mac and PC operating systems
• Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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