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The Difference of One

Sr. Scientist, Genomics Support

Apply Now Job ID R-303772 Date posted 03/13/2018

Job Description Summary

BD is revolutionizing single-cell biology through the invention and application of technologies – such as BD Rhapsody™ and BD™ AbSeq – to enable researchers to delineate the complexity of biology. She or he will be part of the Customer Support team to empower the delivery of unprecedented single-cell biology solutions to a growing customer base. Success in this role requires a strong molecular and cell biology expertise, exceptional, problem-solving skills, and motivation to enable customers with new technologies.

Job Description

Duties and Responsibilities:

  • Provide world-class solutions for customers by driving analysis of highly complex biology samples and empower researchers with BD’s cutting-edge single-cell genomics products
  • Be the expert in molecular biology and immunology in the Customer Support team; Lead product troubleshooting and guidance for customers and field teams
  • Produce technical content and materials for internal and external users of our products
  • Lead technical training to field teams and maintain training curriculum
  • Manage the escalation process and document lessons learned
  • Be the champion for customers and lead feedback back to other internal teams, including product development core teams

Required Skills:

  • PhD degree in molecular biology, biochemistry, biomedical sciences, or related field
  • Experience in external customer-facing role
  • Strong molecular biology and/or immunology background preferred
  • Capacity to work in a fast-paced environment, quick learner with ability to adapt to change
  • Strong written and verbal communication
  • Team-oriented
  • Highly motivated, responsible, independent self-starter, and problem solver

Preferred Skills:

  • Experience in generating customer-facing materials desirable
  • Experience with single-cell RNA-seq assays or other NGS assays highly desirable
  • Experience with cell culture and cell sorting highly desirable


Primary Work Location

USA CA - Menlo Park

Additional Locations

Work Shift

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