Job ID R-369517 Date posted 08/03/2020 BACK TO SEARCH RESULTS Apply

Microbiology Lab Automation Applications Specialist - Minneapolis, MN

Job Description Summary

Summary:


Reporting to the Field Applications Sr. Manager, the Field Applications Specialist provides high-level technical and application training to BD Customers within clinical, public health, and industrial laboratory settings. This position has a primary focus on training in diverse settings; promoting sales of BD instrumented platforms and total system solutions, and assisting with on-site customer installation and troubleshooting.

Job Description

Microbiology Lab Automation Applications Specialist - Minneapolis, MN

Responsibilities:


Implementation and Technical / Application Training

  • Conducts comprehensive user training on BD instrumented platforms and achieves customer competency, optimal utilization, and self-sufficiency
  • Collaborates with Technical Service and Support and Field Service to enhance customer experience
  • Provides expertise in all stages of the sales cycle by assisting sales associates in enlightening technical features and functions of BD Instrumented platforms 
  • Ensures the fulfillment of and adherence to internal policies and procedures
  • Project coordinator of all installations to which he/she is assigned
  • Drives implementation process and full utilization of BD instrumented platforms

Sales and Marketing Support

  • Conducts product demonstrations while promoting product value to support the sales of BD instrumented platforms at trade shows, BD sponsored workshops, and customer sites
  • Assists local, regional, and national sales associates and management during the sales of BD instrumented platforms 
  • Supports or participates in BD sponsored Webinars and Teleconferences

Technical Input to New Product Development:

  • Participates on project teams as appropriate, complying with Good Manufacturing Practices (GMP), ISO 9000, Quality Procedures and PACE (Product and Cycle-time Excellence) Development protocols for new product development
  • Contributes to laboratory workflow productivity and other customer needs to maximize efficiency and efficacy of platform training

General

  • Ensures population and understanding of electronic Project databases and Service Intranet with content relative to Application business 
  • Conducts training for BD associates in BD instrumented platforms as necessar
  • Responsible for managing assigned customer account bas
  • May travel outside their region to assist in supporting other territories, regions and areas

Qualifications:

  • B.S. Degree in Medical Technology, Biological Sciences, or related, advanced degree desirable
  • 2+ years of Microbiology experience
  • Knowledge of technical and workflow related aspects important to the discovery phase of system implementation within clinical and public health laboratory settings
  • Demonstrated effective interpersonal skills including effective internal and external communication and conflict resolution skills
  • Models effective training, education, and presentation/demonstration of products
  • Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations
  • Works well in team environment
  • Initiates and willingly accepts new assignments and successfully completes them
  • Knowledge and experience with Technical and Application support
  • Good working knowledge of various computer software applications
  • Works with positive attitude and able to communicate the departmental and organizational vision and goals
  • Constantly and persistently strives for driving excellence in technical and customer facing skills with team members
  • Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations
  • Excellent Communication and Presentation Skills
  • Willing and able to travel up to 75%
  • Ability to be on call during evening/weekend as needed
  • Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards

Preferred:

  • Training in "Train-the-Trainer" methods, instructional design / development, adult educational methods desirable
  • Demonstrates proficiency in application of BD instrumented platforms and software by uncovering customer’s needs, implementing customized solutions, and assuring rapid adoption
  • Familiarity with regulatory agencies (i.e. CLIA, USP, GMP/CGMP) and quality procedures are highly desirable
  • Knowledge and experience of Laboratory Information Systems (LIS) are preferred

Competencies:


Sales/sales support:

  • Understands the value proposition of BD instrumented platform and products while effectively providing demonstrations and other sales supporting activities promoting change management

Teaching/training:

  • Effectively instructs, observes, and evaluates trainees on medical equipment or devices consistent with an understanding of regulatory requirements; identifies gaps in learning and encourages optimal use; completes electronic training and service documentation

Project Management: Achieves operational objectives by contributing information and recommendations to implement BD instrumented platforms including:

  • Preparing and completing action plans to industry and customer-service standards
  • Assuring projects are on-time, in budget, and within specifications
  • Determining system improvements and implementing change management
  • Managing from sales support to post go-live
  • Driving for results

Customer Focus:

  • Is dedicated to meeting the expectation and requirements of internal and external customers; gets first-hand customer information and users it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

#LI-PRO

Primary Work Location

USA MD - Baltimore

Additional Locations

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Working in

Minneapolis Medina Rd

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Working in

Minneapolis Medina Rd

Take a look at the map to see what's nearby.

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