Consultant, Professional Services
Job Description SummaryThe Consultant Product Implemenation is experienced with the implementation of Medication Management System at the small to medium Hospital level. This involves customer interaction and relationship development at the Pharmacy/Stakeholder level. In addition, the CPI guides the implementation process through demonstrated expertise of clinical and technical processes of Medication Dispensing Systems. Projects range in scope from small to medium hospital level implementations requiring standardization for Dispensing products. The effective CPI must be able to clearly communicate, thoroughly document and demonstrate Dispensing product implementation competency. This also involves working with the customer (with focus on small to medium hospital systems customers) by gathering customer requirements, defining best practices, design decisions and policy and procedures consulting. The CPI effectively performs the required tasks to ensure timely Go-Lives and customer satisfaction. The CPI must have the ability to establish collaborative working relationships with cross-functional project teams. Project teams will include multiple disciplines from within Dispensing Systems and customer teams. The CPI is a mentor for both customers and internal team members.
* Candidate should be in the New York Metro, Connecticut or Massachusetts area*
Knowledge, Skills and Abilities
Facilitation of conference calls and customer meetings primarily for small - medium hospital systems BD Medication Systems Dispensing product implementations.
Establish rapport with customers that is conducive to a long term business relationships.
Provide team support and product information on BD Medication Systems Dispensing products as assigned by manager. Mentors team members to ensure product and process competency.
Must be able to manage customer teams, gain consensus within teams and deliver concise and consistent communication.
Guides the review of customer site assessment and facilitates project design and implementation of BD Medication Systems Dispensing products and technologies.
Demonstrates knowledge of small - medium hospital level pharmacy/clinical workflow processes, hospital formulary build, hospital & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory.
Complete pharmacy and clinical pre-implementation assessments and future state design.
Ability to interact and guide diverse cross-functional teams with a focus on small - medium hospital level health systems.
Demonstrate knowledge of established BD Medication Systems Dispensing product implementation methodologies and tools or equivalent industry standards.
Must be detail oriented, able to multi-task and the ability to implement complex projects consistent with established company and customer objectives.
Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across small - medium hospital level health systems.
Demonstrates problem solving, troubleshooting and system consultation as it relates to pharmacy workflow and best practice considerations and health system standardization.
Install and support BD Medication Systems Dispensing software.
Mentor team members on products, best practices and customer education.
Expected to act as a customer support resource when necessary.
Knowledgeable with BD Medication Systems Dispensing products.
Coordinate client resources and assign project tasks.
Ability to actively lead projects when required.
Timely completion of internal company documentation.
Timely completion of project documentation.
Determines own work priorities.
Possess excellent organizational skills with the flexibility to readily adapt to change.
Education or Equivalent:
Associates degree preferred or equivalent education and work experience.
Experience or Equivalent:
Expertise in HIS/PIS systems and pharmacy and nursing workflow.
Three or more years in healthcare environment with technical (systems) involvement and computerized system applications.
Dispensing software technology experience a plus. Must have a working knowledge of a variety of software applications, including BD Medication Systems Dispensing products and exposure to solution design processes.
Experience with small - medium health systems required.
Pharmacy Technician, Informatics, LPN
Must be able to lift a minimum of 40 lbs. This position may involve pushing, pulling, stooping, bending and lifting.
Travel may range from 60% - 80%, overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Primary Work LocationUSA CA - San Diego Bldg A&B
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