Be part of something bigger at BD. Here, you’ll join a driven, agile engineering team working in a startup-like environment that has the backing and resources of a Fortune 500 company. In engineering, you could be involved in everything from operations, production and construction to information technology and maintenance environments, all while analyzing and developing solutions to further our engineering capabilities. You’ll use your talent and track record of solving complex problems to achieve one singular goal: advancing the world of health™. At BD, you can make a true difference of one.
Job Description SummaryThe Customer Quality Relations Engineer is responsible for developing engineering, analytical and reporting capabilities to support and educate the role of the NA Customer Quality Relations organization as the single point of contact for Strategic Customers, Channel Partners and assigned customers. This position is responsible for partnering and working with business units to prioritize actions that address product performance issues impacting BD customer experience.
As assigned, this position is also responsible for representing BD Quality at an enterprise level by directing customer communications to appropriate functions, interfacing directly with customers and customer account management, in support of the customer’s Quality expectations, analysis and presentation of product and performance data and partnering with applicable business units on product issues and resolution.
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
Independently applies Engineering technical expertise to provide leadership and development of analytical capabilities of the CQR organization including database capabilities and training programs.
Works with the NA Regional CI/Analytics Business Partner and drives development and improvement of database structure, system analytics, proactive escalation triggers and reporting capabilities for product complaints and other databases as required.
Appraises and leads system validation needs where required for NA Regional Quality database and analytics programs. Ensure global procedures and standards for QE engineering activities are applied.
Develops and maintains in depth product and process knowledge for assigned business units.
Actively partners with the BU to establish objectives for actions to drive product and process improvements/corrective actions associated with product performance issues.
Learnings and updates are maintained and communicated to the CQE team.
Serves as a key contributor along with SCG, Channel Partner VPs, and/or Alternate Site Leaders in responding, representing, and speaking on behalf of BD quality for product performance, recalls, inquiries, engagements, and escalations in response to written communications, during virtual and/or face to face meetings.
Provide ongoing technical support and mentoring for the Customer Quality Executives from a quality perspective.
Requirements (Knowledge, Skills, and Abilities)
Thorough understanding of the Medical Device industry and regulations/standards: ISO 13485, 21 CFR Part 11
Thorough understanding of statistical methods for Quality Assurance
Deep knowledge of engineering and data analytics including application of appropriate methods for various engagements and escalations.
Consistent application of technical principles, theories, concepts, and quality sciences / tools
Knowledge and experience in manufacturing, project management and engineering.
Recognized as an expert in assigned BD products and their applications in the industry
Knowledge of the regulations governing the industry as they apply to the CQE role.
Ability to handle multiple projects simultaneously in an unsupervised environment.
Experience in Quality System, Six Sigma Methodology, Validation, FMEA/Risk Management. Ability to apply six-sigma methodologies to data analysis.
Must possess excellent oral and written communication skills, and leadership capability.
BS or MS degree in quality, engineering or related discipline
Certifications (if applicable)
CQE, CQA, CQM, Six Sigma Green and/or Black Belt
Experience (in years)
A minimum of 8 years relevant experience or a combination of equivalent education and relevant experience
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Primary Work LocationUSA TX - San Antonio
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Advancing the world of health™
BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.
As a new employee what I like most about BD are the many learning and professional developmental opportunities for growth offered. It is good to know that there are so many resources to choose from.
Since joining BD, I really have liked the people I work with on a daily basis and the collaboration towards common goals.
Senior Program Manager
BD is full of passionate, loyal, and driven people that have a common goal of advancing healthcare without sacrificing quality or service.