Job Description Summary

Global senior manager that provides operational metrics and reporting for the Shared Service Centers (SSCs) and Global Functional Leadership to effectively measure performance, identify continuous improvement opportunities, and deliver actionable insights driving better business outcomes. This role will lead the SSC reporting across our centers in Poland, Malaysia, Chile and the United States, which will require close partnership with the Global Process Leaders (GPL’s), Center Directors as well as other groups of Technology & Global Services associates.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Core Responsibilities

• Manage reporting and analytics initiatives for BD Shared Services globally, overseeing team of analysts located across USA, Poland, and Chile.

• Work closely with external benchmarking organizations to ensure BD is aligning to evolving market standards (e.g. KPIs)

• Contributes to large-scale strategic projects as well as ongoing operational activities from a data perspective

• Design, build, and maintain automated reporting and dashboards to track business performance metrics

• Deliver business insights from data analysis to senior management.

• Provide business and technical expertise to the analytics process, tools, and applications for shared service team members

• Explore using business intelligence data for predictive analytics and facilitating implementation of new tools and data sets

Required General Skills

• Strategic Thinking: Demonstrated ability to understand complex, multi-project environments and be able to quickly diagnose potential risks and issues

• Business Acumen: Skills in understanding business operations

• Program/Project Management: Has experience leading and coordinating regional and/or global data analytic initiatives, implementing governance and portfolio processes

• Continuous Improvement: Brings continuous improvement and lean approach to all initiatives and operations

• Analytical Skills: Able to process data and translate into conclusions, recommendations, solutions

• Influence/Change Agent: Ability to influence without authority to drive decision-making and accountability in a highly matrixed environment

• Manage Complexity: Resolve and/or appropriately escalate complex issues as necessary

• Know the Landscape: Understanding of cultures, business requirements, legal and labor practices across the global shared services network

• Relationship Management: Develop and cultivate relationships to effectively leverage capabilities, negotiate agreements, and drive accountability

• Facilitation: Must be able to facilitate difficult working sessions with senior leaders and handle positive and negative feedback and inputs appropriately

• Communication and Reporting: Has experience in building great quality outcomes and constructing complex report outs – preferably using automatic solutions – Microsoft Power BI, QlikSense, Tableau

• Calmness and Clarity Under Pressure: Capable of working in a fast-paced and dynamic environment under changeable priorities

• Personal Credibility & Integrity:  Demonstrated excellence in professionalism, professional communication, presence, a high degree of integrity, and willingness/strength to do the right thing in difficult situations

Other Position Requirements

Education

• Bachelor’s degree. Majors in Business Administration, Finance, Technology, or related Analytical field is preferred

Experience

• Minimum 5 years of progressively responsible international experience including Shared Services/BPO/IT/Consulting organization

• Software: Reporting platforms such as Microsoft Power BI/QlikSense is considered an asset

• Knowledge of End-to-End Business Processes (e.g. Source to Pay, Quote to Cash) is considered an asset

• Language Required: English (advanced)

• Travel: Up to 10%

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA TX - San Antonio

Additional Locations

Work Shift