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Business Process Lead

Apply Now Job ID R-333540 Date posted 03/21/2019

Job Description Summary

Job Description


Reporting to the Associate Director Global Business Process, the Business Process Lead is responsible for business process reengineering (analysis, mapping and optimization) to enable the routine delivery of exceptional business process performance within the organization.  The Business Process Lead leads and manages all aspects of sustaining and improving business processes for the BDB businesses and within the EMI organization, where applicable, in one or more of the following areas: 

     •    Integrated Supply Chain (ISC) - Demand & Supply Chain Planning, Production, Plant 
        Maintenance, Quality Management, Logistics/Warehousing
     •    Sales – Quote and Contract Management, Order Management, Billing
     •    Procure to Pay – Requisitioning, Purchasing, Receiving, Accounts Payable
     •    Service Management – Repairs, Service Contract Management, Complaint Management
     •    Research & Development - Product Lifecycle Management, Operationalization of New 

The role requires a client service mindset, the ability to execute both tactical and strategic activities and deliver innovative and creative planning analysis and solutions.  Will be required to effectively collaborate with internal and external business partners to help identify process improvement opportunities, develop detailed options, and execute effective implementations by applying a disciplined, logical, and comprehensive approach to problem solving.  The Business Process Lead will be a self-directed, independent Associate who has dynamic presentation and influencing without authority skills as well as outstanding analytical, critical thinking, written and verbal communication skills.

Duties and Responsibilities

1.    In close collaboration with Senior Business Process Leads, partner with the business to contribute to low to medium complex cross-functional business process initiatives for the assigned area(s) using defined project planning, Lean Six Sigma, and Agile methodologies and tools to:

  • Identify gaps and inefficiencies to current state business processes.
  • Continuously identify opportunities for improvement and the desired future state.
  • Prioritize the opportunities across the business to align with strategic objectives.
  • Drive process optimization and promote commonality in processes and tools
  • Assist project teams with implementing improvements and solutions.
  • Recognize barriers to improvement efforts and work to remove them.
  • Create appropriate documentation (i.e. current and future state process maps, project reports, SOP’s, job aids, and work instructions) as required to design and implement sustainable process and business system solutions.  This includes application of master data to deliver the appropriate business results.

2.    Responsible to ensure business case justifications for ERP design enhancements are complete, robust, and have been vetted across all integrated process areas.
3.    Liaises with other business units and/or regions when developing and/or changing policies, programs or processes as necessary; as well as corporate Process and Global Services organizations when applicable.
4.    Develops data driven presentations and business cases that provide analytical insight and recommendations on standardization and process improvement
5.    Works with the business to define, establish, and monitor/improve process health and associated metrics based on Business & Process criteria.
6.    Proactively engage with Process Integrators within BD Biosciences and the EMI organization to ensure alignment and best practices are shared (application of business process, master data, training needs, roles and responsibilities, and system use).
7.    Utilize/develop business system reports to perform root cause analyses that lead to actionable recommendations to improve business performance and processes.
8.    Drive the development of the organizational capabilities related to end-to-end or functional process through the management of the Process Network.  This may include proactively communicating to the assigned superuser network, facilitating superuser meetings, and driving business initiatives through the organization.
9.    Follow all GMP, regulatory, and ISO guidelines including Company policies and departmental procedures
10.    Demonstrates understanding of key local and global regulations affecting the business and assures compliance with those regulations. Assures that business processes and systems fulfill those regulatory requirements. May participate in an evaluation of regulatory strategy and regulatory risk. May recommend changes to practices and procedures to support compliance requirement. 
11.    Performs other related duties and assignments as required
12.    Travel may be required up to 10% of the time.


  • Bachelor’s degree in Science, Engineering, or Business (emphasis in operations, supply chain, or industrial engineering preferred) in addition to minimum 3 years of experience in a manufacturing/business environment with a proven track record of successfully developing business process improvement workflows with minimal oversight.
  • Minimum of 2 years of relevant experience in a similar position such as project coordination or business analyst, preferably in a global environment.  
  • Minimum of 3 years of experience working in SAP or other ERP platform.  Strong knowledge of Business Warehouse/Business Intelligence or other similar reporting systems is a plus.
  • Agile, Lean Enterprise, Six Sigma experience and/or certification preferred

Additional Knowledge and Skills:

  • Demonstrated facilitation and leadership skills; ability to drive for results without direct authority
  • Deep process thinking with strong cross-functional integration
  • Ability to apply critical thinking and analytical skills to identify problems, define problem statements clearly and accurately, and apply structured and disciplined methodologies to identify data-driven root causes.
  • Strong oral, written, presentation, and communication skills at all levels of the organization; excellent interpersonal skills to build credibility through relationship building.
  • Collaborative and innovative mentality to foster team work, strong cross-functional integration with diverse perspectives, and bring teams to consensus/alignment in a matrix environment.
  • Ability to work and thrive in global and highly ambiguous environments with ever-changing priorities with minimal supervision
  • Able to effectively plan, prioritize, and work on many key initiatives at the same time, solve problems and implement decisions effectively, involving the right people in the process.
  •  Familiarity with Lean Six Sigma approaches and tools
  • Advanced in Microsoft Office and collaboration tools


Primary Work Location

USA CA - San Diego (BDB)

Additional Locations

USA CA - San Jose (Reagents)

Work Shift

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