Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.
Job Description SummaryResponsible for providing on-site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support.
The Field Service Technician is a home-office based position with daily travel to customers in the assigned territory. Ideal candidates will reside in or near San Francisco, CA. Company vehicle provided. 5-10% overnight travel possible.
BD Business Description
Pyxis® medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to focus on patient care, increase the predictability of medication availability, and reduce inefficiencies in the med use process. At almost every point in the med use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis® medication management system. Learn more about Pyxis: http://www.bd.com/en-us/offerings/brands/pyxis
Independently provide efficient and effective field services to all CareFusion BD dispensing customers in a timely manner, including, but not limited to, installations, training, in-servicing, repair, preventative maintenance, calibration and sales support.
Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
Provide accurate and timely documentation that details field activity (FSR's), expenses, time distribution and other information as required.
Continue training and self-development to learn the products and applications of the Company. Will also attend management approved seminars and training sessions as required.
Maintain company assets (car, tools and inventories) securely and in working order.
Working knowledge of Corporate and Service Department procedures and policies, including customer complaint handling and Medical Device Reporting.
Must reside in the area described above.
Must have Valid Drivers License for the state you will be working in.
Associate Degree or 3-5 years of related work experience
3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications.
24x7 on-call experience in a customer-facing environment required.
Working schedule may vary, candidates should be open to working non-traditional hours (eg 3pm-12am) or days (eg Tuesday-Saturday). Schedules are flexible and evolve based on business need.
Prior experience working in a pharmacy or hospital environment a plus
Excellent mechanical, computer and time management skills required.
Strong ability to troubleshoot hardware and software problems
Must possess and maintain a valid driver's license and meet BD's auto safety standards.
Upon hire must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Primary Work LocationUSA CA - San Diego Bldg A&B
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Advancing the world of health™
BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.
I’m proud to work at BDI Surgery and BD because the work we do every day optimizes surgical outcomes and enhances patients’ lives.
VP Sales & Commercial Excellence
Every day we focus on bringing innovative solutions to patients living with diabetes. The patient is at the heart of everything we do.
VP Marketing and Commercial Excellence
Getting our customers the right information on time so they can focus on their science and diagnostics needs is why I come to work every day.
Vice President Global Marketing