Job ID R-414296 Date posted 11/03/2021 Apply

Senior Solution Analyst Salesforce Development

Job Description Summary

As Sr Solution Analyst Salesforce Development, you will be part of the Technology Global Systems Platform Solutions and Services organization and will provide business systems and functional support across Sales and Service processes. The ideal candidate must have minimum 5 years’ experience in Salesforce implementation and will design technology solutions across customer sales and service enablement processes. The selected candidate will collaborate with business partners and technology teams to ensure solution delivery for the Sales and Commercial project portfolio.

This role will work with Business Partners, Platform Solutions and Engineering, and other TGS pillars on analysis, design, and delivery of high-quality technical solutions. Candidates need to possess excellent communication and problem-solving skills as well as experience with Salesforce.com Sales, Service, and Experience (Community) cloud. You will be independent, self-motivated, innovative, prioritize effectively, organized, detail oriented, able to work with cross-functional teams, and quickly adapt to change. The successful candidate may choose to work remotely in the U.S.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Our vision for the Technology Global Systems (TGS) function at BD

To be an accelerator of information technology and workplace solutions to drive BD's commercial aspirations.

Key responsibilities will include:

  • Design, architect, test and support platform enhancements and system changes in collaboration with our strategic system integrators across Salesforce Platform

  • Collaborate with Business Partner teams, Platform Solutions analysts, Development teams to elicit and translate business requirements into Function Design and Technical Specifications.

  • Lead and participate in solution design discussions with TGS strategic system integrators to deliver solutions that scale across businesses and regions

  • Provide technical support to develop integrated solutions across multi-functional business processes, applications, and platforms.

  • Lead solution architecture and prototype technical solutions

  • Improve delivery quality through unit testing, regression testing and performing FUT verification

  • Facilitate and collaborate with global vendor(s) support teams to ensure break fix issues are resolved in a timely manner

  • Perform root cause analysis for break fixes and identify permanent resolutions thru software fix or business process change

  • Lead development teams to deliver full life cycle Salesforce development implementations from inception to roll-out

  • Review and triage business demand, and creation of business cases

  • Gather user requirements, functional requirements, conduct analysis, design solutions on the Salesforce.com platform, and establish metrics for success

  • Troubleshoot and problem solve technical production issues

  • Write comprehensive design specifications (functional specifications and solution/technical design document), functional unit test, and user acceptance tests

  • Perform gap analysis between Salesforce development capabilities and client requirements.

  • Manage projects for application development to meet business needs and best practices

  • Coordinate efforts with other teams within IT to complete interfaces and complementary components to deliver those requirements

  • Assist in developing data movement strategies and implementing data cleansing/data quality tools

To be successful in this role, you require:

  • Bachelor's Degree or equivalent

  • Proven functional/technical expertise with full life cycle Salesforce implementation experience including a minimum of 5 years of experience

  • Strong analytical and problem-solving skills

  • Excellent verbal and written communication skills

  • Demonstrable ability to translate business process and URS into functional requirements and solution design

  • One or more of the following Salesforce.com Certifications: Administrator, App Builder, Platform Developer

  • Experience with Salesforce.com Lightning

  • Ability to influence others across various levels in the organization, work independently, and manage through ambiguity

  • Work across multiple time-zones

  • Ability to effectively balance and prioritize multiple projects concurrently

  • Experience with waterfall and agile project management methodologies

Preferred Qualifications:

  • Salesforce.com advanced admin/developer, Sales cloud, Service Cloud, Experience (Community) Cloud certifications

  • Experience with Conga CLM, Conga CPQ, Conga Tender Management and Conga Composer

  • Experience with Apex triggers, classes, Visualforce, Lightning components.

  • Experience integrating Salesforce.com with various applications.

  • Salesforce.com advanced admin, sales cloud, service cloud, and community cloud certifications

  • Experience with Salesforce.com org consolidation

  • Experience with Salesforce.com data and metadata migration tools

  • Experience working in a large matrixed and FDA regulated corporation

  • Knowledge of Marketo, ServiceMax, Oracle CP

Employment at BD is contingent upon the Company’s receipt of sufficient proof that you are or will be fully vaccinated against COVID-19.  Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. 

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

USA CA – Brea, USA CA - San Diego (BDB), USA CA - San Diego (IDS), USA CA - San Jose, USA CT - Canaan, USA IL - Carol Stream, USA MA - Andover, USA MA - Marlborough, USA MA - Woburn, USA MI - Highland, USA MI - Sterling Heights Phoenix, USA MN - Minneapolis Medina Rd, USA NC - Cary, USA NJ - Franklin Lakes, USA NY - Glens Falls, USA OH – Mason, USA PA - Warrendale, USA RI - Warwick, USA WA - Seattle

Work Shift

NA (United States of America)
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