Job ID R-442943 Date posted 06/23/2022

Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.

  • Job Type:
    Full-Time
  • Job Level:
    Entry to Senior
  • Travel:
    Varies
  • Salary:
    Competitive
  • Glassdoor Reviews and Company Rating

Responsibilities

Job Description Summary

Product Engineers are responsible for support, triage, and remediation where possible of customer reported application and data integrity issues.

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Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

The Sr Product Support Engineer, Application and Data Support for Clinical Advisor will be responsible for troubleshooting complex technical issues reported by our customer to determine if the underlying cause is application or data integrity related and then to act on trying to remedy those issues where possible.  Sr. Engineers are also responsible for collaborating with upstream and downstream teams related to investigation updates, findings, and possible remediation's related to customer issues. The Sr Engineer assists with ongoing refinement of workflow related to the handling of customer issues and how most efficiently and effectively collaborate and integrate with other teams involved in the support process. This position will also be required to work with their clinical counterparts, software engineers, sales and other BD teams to resolve customer issue to the customer's satisfaction and provide management reports on findings. 

Essential Roles and Responsibilities

  • The role requires knowledge of SQL with the ability to troubleshoot queries and stored procedures. 

  • Participate in the process to prioritize customer tickets as well as the troubleshooting process.

  • Strong ability to troubleshoot and document application issues as well as ability to work with customer to discover possible solutions while the underlying issue is being resolved.

  • Prioritize efforts based on alignment with business goals, strategic direction, and timelines.

  • Collaborates across solution groups to ensure common process and seamless integration.

  • Participate in collaborative efforts of cross-functional teams that may include members of various functions such as R&D, field operations, regulatory, quality clinical, sales, and user experience design to ensure proper integration solutions are implemented. 

  • Understands and can apply customer, technical, regulatory considerations with appropriate parties to identify the drivers leading to customer application and integration issues.

  • Evaluates alternative solutions/decisions in light of the potential impact on the internal/external customer; understands the resource implications of solutions and makes customer-focused recommendations that highlights quality.

  • This role will be expected to perform hands on troubleshooting and performance optimization.

  • Has in-depth functional expertise and broad knowledge of database, application, and integration products and methodologies.

  • Limited On-call responsibilities may be required.

Ideal Skills: SQL, Data/Business Intelligence, ETL, Regular Expression, HL7, Angular, Microsoft

Competencies

  • Ability to apply analytical skills to participate in efforts to comprehensively analyze and interpret policies, procedures and situations in a multifaceted way and possess strong problem-solving skills to develop innovative solutions to complex issues.

  • Ability to take ownership of job-specific documentation of work, and ability to mentor others to do the same.

  • Ability to adhere to procedural and/or regulatory requirements for Good Documentation Practices (GDP) as well as the ability to review work of team members who are assigned similar data types to ensure that the technical output of the team conforms to best practices and standards.

  • Role model for the company’s high ethical standards and code of conduct.

  • Inspires others to meet/go above and beyond on a daily basis through own enthusiasm and energy.

  • Identifies, initiates, and leads efforts to achieve objectives, teaching and mentoring others to exceed customer expectations in a timely and cost-effective manner.

  • Ability to develop relationships with other internal stakeholders to assess how technologies can best streamline processes and/or add value.

  • Develops value-added solutions that meet customer needs and shares key learnings with others.

  • Influence other team members in a manner that complex problems are resolved with urgency.

  • Influences other team members through effective listening and communication to accomplish operational objectives.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

  • Good organizational, time management, problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions.

  • Attention to detail

  • Ability to recall, retrieve and communicate detailed or technical information clearly, accurately, and concisely and to non-technical audience/customers.

  • Ability to work independently and as a member of a team

Qualifications

  • Bachelor's degree required, advanced degree preferred

  • 3-5 years proven experience working with support of SAAS based applications and ETL or similar processes (both batch and real time loading) required, experience with ETL with healthcare clinical data preferred.

  • SQL knowledge required with ability to demonstrate skills with reviewing stored procedures to troubleshoot application issues

  • Experience troubleshooting data loading issues preferred.

  • HL7 experience preferred.

  • Working knowledge of integration principles and its application in solving standard and non-standard technical problems and have ability to identify trends and underlying problems.     

  • Coding and coding troubleshooting knowledge required in one or more relevant platforms: Angular, SQL, .NET, regular expression (RegEx), C#, or similar coding platforms.

  • Ability to convey complex technical information to a variety of levels within the organization.

  • Ability to define problems, collect data, establish facts and draw valid conclusions.

  • Personal characteristics:   personable, detail-oriented, critical thinker, self-motivated, enthusiastic, resourceful, customer-focused and interested in mentorship of other team members. 

  • Strong organizational, leadership and interpersonal skills.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Advancing the world of health™

BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.

I’m proud to work at BDI Surgery and BD because the work we do every day optimizes surgical outcomes and enhances patients’ lives.


Rian Seger
VP Sales & Commercial Excellence

Every day we focus on bringing innovative solutions to patients living with diabetes. The patient is at the heart of everything we do.


Stacy Burch
VP Marketing and Commercial Excellence

Getting our customers the right information on time so they can focus on their science and diagnostics needs is why I come to work every day.


Jaime Humara
Vice President Global Marketing

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