Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.
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Job Type:
Full-Time -
Job Level:
Entry to Senior -
Travel:
Varies -
Salary:
Competitive -
Responsibilities
Job Description Summary
Job Description
The Global Service Engineer has the primary responsibility to support global service issues. Working with the Global Field Service Organizations and support functions such as R&D, Manufacturing Engineering, Quality, Sustaining Engineering, and others to restore the operation of our customer’s instruments in the shortest time possible.
Prepares all service documentation including items such as service manuals, technical bulletins, field change notifications, theory of operation, troubleshooting guides, upgrade instructions, and parts lists. Identifies procedures and creates tools to facilitate effective troubleshooting and repair of products by field engineers.
Monitors service and reliability data from the field as well as management reports and repair center feedback. Develops programs utilizing feedback and technical knowledge which effectively utilize department resources and reduces customer downtime.
Builds and delivers product training programs to field service engineers, affiliates, and regional product support associates. Train domestic and affiliate field operatives with assistance from other departments as required.
Supports and assists the development of new products and product specifications to ensure reasonable reliability and serviceability. Recommends product service strategies based on the evaluation of technical and business issues. Follows design development to gain product information, evaluate product designs, recommend improvements, and develop projections on reliability and frequency of maintenance.
Installs and services new products during product trials. Prepares and reviews technical service information. Supports regional support engineers via telephone or on-site to resolve non-routine technical problems.
Attends reliability meetings and ECN reviews to provide service based input into product change decisions. Serves as liaison between customer service and research, engineering, manufacturing, and quality assurance regarding the definition and resolution of product problems.
Identifies trends and problems in the field and makes recommendations to assist resolution. Promotes a safe work environment. Participates in
Environmental Health & Safety programs. Addresses corrective actions whenever a hazard is identified. Stays on top of the basic requirements for compliance in their line of work and follows those requirements. Participates as required in training on regulatory issues affecting own area of work. Brings regulatory compliance questions/issues to the attention of management.
Develops, maintains product expertise, and review, and approve product change orders for new and existing computers, operating systems, software, information security, and network products including FACSLink LIS, Assurity Linc RSM , and related technologies around the world
Perform detailed root-cause investigations for complaints initiated by both customers and technicians to drive timely resolution.
May travel up to 10%- 15% of the time.
MINIMUM QUALIFICATIONS:
KNOWLEDGE AND SKILLS
- Solid knowledge and experience in Computer Networking Technology
- Working knowledge of electronic, biomedical, and mechanical engineering.
- Effective social skills.
- Effective analytical and problem-solving skills.
- Effective written and oral communication skills.
EDUCATION AND EXPERIENCE
- BS in Computer Engineering or BSET in a related engineering field and four years of technical support experience, or equivalent combination of related education and experience.
DESIRED QUALIFICATIONS
KNOWLEDGE AND SKILLS
- Experience within BDB supporting flow cytometry SW and Connectivity products, and resolving moderately complex technical issues.
- Hands-on experience in technical product support, field service, or similar technical role.
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally hardworking and committed to fostering an inclusive, growth-centered, and exciting environment. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Primary Work Location
USA CA - San JoseAdditional Locations
Work Shift
Success Profile
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- Ambitious
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- Self-starter
Advancing the world of health™
BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.