Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.
Job Description Summary
The Global Service Engineer has the primary responsibility to support global service critical issues. Working with the Global Field Service Organizations and support functions such as R&D, Manufacturing Engineering, Quality, Sustaining Engineering, and others to restore the operation of our customer’s instruments in the shortest time possible.
Prepares all service documentation including items such as service manuals, technical bulletins, field change notifications, theory of operation, troubleshooting guides, upgrade instructions, and parts lists. Identifies procedures and crafts tools to facilitate effective troubleshooting and repair of products by field engineers.
Monitors service and reliability data from the field as well as management reports and repair center feedback. Develops programs utilizing feedback and technical knowledge which effectively utilize department resources and reduces customer downtime.
Builds and delivers product training programs to field service engineers, affiliates, and regional product support associates. Train domestic and affiliate field operatives with assistance from other departments as required.
Supports the development of new products. Assists in the development of product specifications to ensure reasonable reliability and serviceability. Recommends product service strategies based on the evaluation of technical and business issues. Follows design development to gain product information, evaluate product designs, recommend improvements, and develop projections on reliability and frequency of maintenance.
Installs and services new products during product trials. Prepares and reviews technical service information. Supports regional support engineers via telephone or on-site to resolve non-routine technical problems.
Attends reliability meetings and ECN reviews to provide service based input into product change decisions. Serves as liaison between customer service and research, engineering, manufacturing, and quality assurance regarding the definition and resolution of product problems.
Identifies trends and problems in the field and makes recommendations to assist resolution. Promotes a safe work environment. Participates in Environmental Health & Safety programs. Addresses corrective actions whenever a hazard is identified. Keeps abreast of the basic requirements for compliance in own area of work and aligns with those requirements. Participates as required in training on regulatory issues affecting own area of work. Brings regulatory compliance questions/issues to the attention of management. Performs other related duties and assignments as required.
May travel up to 10%- 15% of the time.
KNOWLEDGE AND SKILLS
- Solid understanding of electronic, biomedical, and mechanical engineering.
- Effective interpersonal skills.
- Effective analytical and problem-solving skills.
- Effective written and oral communication skills.
EDUCATION AND EXPERIENCE
- BSEE or BSET in a related engineering subject area and four years of technical support experience, or equivalent combination of related education and experience.
KNOWLEDGE AND SKILLS
- Experience within BDB supporting flow cytometry equipment and resolving moderately sophisticated technical issues.
- Hands-on experience in technical product support, field service, or similar technical role.
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally hardworking and committed to fostering an inclusive, growth-centered, and exciting culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Primary Work LocationUSA CA - San Jose
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Advancing the world of health™
BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.
I’m proud to work at BDI Surgery and BD because the work we do every day optimizes surgical outcomes and enhances patients’ lives.
VP Sales & Commercial Excellence
Every day we focus on bringing innovative solutions to patients living with diabetes. The patient is at the heart of everything we do.
VP Marketing and Commercial Excellence
Getting our customers the right information on time so they can focus on their science and diagnostics needs is why I come to work every day.
Vice President Global Marketing