Job ID R-416143 Date posted 11/02/2021

Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.

  • Job Type:
    Full-Time
  • Job Level:
    Entry to Senior
  • Travel:
    Varies
  • Salary:
    Competitive
  • Glassdoor Reviews and Company Rating

Responsibilities

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

BD is a global medical technology company that is advancing the world of health by improving medical discovery,diagnosticsand the delivery of care. We lead in patient and healthcare worker safety, and technologies that enable medical research and clinical laboratories. Our innovative solutions help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratorycareand support the management of diabetes.

BD partners with organizations around the world to address some of the most challenging global health issues. Our nearly 50,000 associates across 50 countries closely collaborate with customers and partners to help enhance patient outcomes, lower healthcare delivery costs, increase operational efficiencies and expand access to healthcare.

Our state-of-the-art facilities around the globe provide an environment that enables our highly talented and passionate workforce to be the best at their professions. We are always seeking great people to join our company on its journey to greatness.

JOB SUMMARY:   

The System Support Engineer Level I (SSE I) is a member of the BD Global Technical Support center of excellence, a dynamic and innovative department that endeavors to provide high-level technical advice, consultation, and remote troubleshooting for internal and external customers. This position serves as afront lineintake mechanism for technical inquiries and is dedicated to providing customer support service on the operation and repair of automated diagnostic instrumentation produced and sold by BD Life Sciences.  

Duties and Responsibilities: 

  • Answers inquiries for technical assistance by telephone, chat and email and identifies customer problems, and troubleshoots instrument issues of basic to moderate complexity with limited assistance.

  • Documentscustomer interactions in a complete and accurate manner through the service management system.

  • Closely follow up on ongoing service interactions with customers.

  • Escalate complex issues to System Support Engineer Level II.

  • Interface and work closely with advanced support specialists and other departments as required

  • Place part orders as required.

  • Participate in an on-call planning in line with support hours.

  • Leverage additional tools to resolve issues such as merged reality and remote system access.

  • Promotes and ensures a culture of privacy and security related to PHI according to HIPAA and GDPR stipulations.

  • Manages a high degree of customer satisfaction by instilling confidence in BD products and services.

  • Maintains a professional image at all timesthrough behavior, and all verbal & written communications. 

  • Performs other related duties and assignments as required.

Knowledge and Skills:

  • Must have effective communication and customer service skills including technical writing, typing skills, and the ability to manage complex technical conversations via telephone,chatand email

  • Requires a basic working knowledge of electronics and electro-mechanical devices

  • Must have effective communication and customer service skills

  • Working knowledge and practical experience of basic test equipment

  • Affinity with PC assembly,upgradesand repairs

  • Proficient PC skills (Microsoft Office package; general applications)

  • Experience with medical devices and equipment; LIS; and database management knowledge is highly desire

  • Working knowledge and experience of networking set up and troubleshooting

  • Demonstrated effective interpersonal skills, organization/prioritization skills and a passion for providing superior service

  • Ability to multi-task (e.g.various customer inquiries simultaneously) and be adaptable to a changing business environment

  • Ability to work as part of a team with moderate level of supervision

  • Strong customer and solution-oriented focus

  • Flow Cytometry, cell-sorting knowledge preferred

Experience:

  • Basic level of experience in the usage and/or troubleshooting and repair of relevant equipment (medical devices; electronic systems)

  • Lab experienced inFlow Cytometry, immunology, immuno-oncology, molecular and cellularbiologyor related biologic field highly preferred.

  • Associate degree, required preferably in Electronics/Computers/Biomedical Engineering, Bachelor’s Degree (Biology/Science emphasis) preferred.

Employment at BD is contingent upon the Company’s receipt of sufficient proof that you are or will be fully vaccinated against COVID-19.  Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. 

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA CA - San Jose

Additional Locations

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Advancing the world of health™

BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.

I’m proud to work at BDI Surgery and BD because the work we do every day optimizes surgical outcomes and enhances patients’ lives.


Rian Seger
VP Sales & Commercial Excellence

Every day we focus on bringing innovative solutions to patients living with diabetes. The patient is at the heart of everything we do.


Stacy Burch
VP Marketing and Commercial Excellence

Getting our customers the right information on time so they can focus on their science and diagnostics needs is why I come to work every day.


Jaime Humara
Vice President Global Marketing

BENEFITS

Healthcare

401(k)/
Retirement Plans

Professional Development

Paid Time Off

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