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At BD Becton Dickinson & Co., you’re one person making one big difference. You’re a key member of a team that is an important part of a leading, purposeful company committed to advancing the world of health. No matter what role you play, you can be confident that you’re improving lives, all over the world. And as you progress with us, your impact will only grow.

By being hired into one of our Bio Technology jobs at BD, you’ll be a key member of the BD team. Professionals in Bio Technology careers come from a variety of backgrounds, bringing an assortment of knowledge and skills to every area of our business. Please click on your desired Bio Technology job below to learn more about the exact qualifications. A job in Bio Technology at BD may be waiting for you!

Technical Specialist ( Microbiology) - Sparks, Maryland

Job ID R-17056 Date posted 08/08/2017

Job Description Summary

BD is a leading global medical technology company that develops, manufactures and sells medical devices, instrument systems and reagents. The Company is dedicated to improving people's health throughout the world. BD is focused on improving drug delivery, enhancing the quality and speed of diagnosing infectious diseases and cancers, and advancing research, discovery and production of new drugs and vaccines. BD's capabilities are instrumental in combating many of the world's most pressing diseases. Founded in 1897 and headquartered in Franklin Lakes, New Jersey, BD employs approximately 28,000 people in approximately 50 countries throughout the world. The Company serves healthcare institutions, life science researchers, clinical laboratories, the pharmaceutical industry and the general public. For more information, please visit www.bd.com.

Job Description

The Technical Specialist is a member of the BD Technical Service and Support Organization, a dynamic and innovative department that endeavors to provide high-level technical advice, consultation, and troubleshooting for internal and external customers. The Technical Specialist will work as part of a team supporting products and instruments for infectious disease diagnosis and industrial microbiology; answer and troubleshoot calls, research and investigate, research and provide issue resolution.  This position is dedicated to utilizing scientific laboratory expertise to bring solutions to our customers and support BD products to include:

Primary Duties and Responsibilities:

  • Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication. 
  • Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements. 
  • Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues. 
  • Supports the 24/7 Technical Service telephone line by providing emergency technical assistance during rotations of evening, weekend and holiday on-call coverage. 
  • Promotes and ensures a culture of privacy and security related to PHI and HIPPA. 
  • Contributes to team goals and objectives through active participation.

Minimum qualifications:

  •  B.S. Degree in Life Science required. 
  • Minimum 2 years relevant experience in one of the following: clinical or reference microbiology laboratory, hospital or reference cytology laboratory, industrial microbiology laboratory (pharmaceutical environmental monitoring and/or food microbiology testing), or biotech/academic molecular laboratory.   
  • Must have effective communication and customer service skills both written and verbal.  
  • Must be proficient using MS Office Outlook, Word, Excel.

The successful candidate will have the following attributes:

  • Excellent technical and problem solving skills of varying complexity (Please be prepared to share examples). 
  • Self-motivated and action oriented team player. 
  • Must have the ability to multi-task and be adaptable to changing business environment(s). 
  • Can work independently and apply scientific principles when troubleshooting customer workflow and/or instrument complaints.   
  •  Demonstrated effective interpersonal skills, organization/prioritization skills and a passion for providing superior service. 
  • Must have the ability to multi-task and be adaptable to changing business environment(s). 
  • Effective planning and organizational skills

Preferred Qualifications:

  • Experience as a Cytotechnologist (ASCP) or Medical Laboratory Scientist (ASCP) preferred. 
  • Master of Science degree with a Molecular Biology focus preferred. 
  • Experience with medical devices and equipment, experience with BD equipment a plus.

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Primary Work Location

USA MD - Baltimore

Additional Locations

Work Shift

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Why Join BD?

  • Become an integral part of a company that makes a difference in human health, saving and improving the lives of people in all corners of the globe.
  • Use your creativity and entrepreneurial spirit to develop innovative solutions and products that can benefit all people around the world.
  • Enjoy an array of very competitive benefits, including choices of medical programs, company-sponsored savings plan, on-site fitness centers at select locations, tuition reimbursement, and many others that support a healthy lifestyle.
  • Become part of a company that gives significant time, talent and resources to philanthropic and charitable efforts around the world.

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