Job Description Summary

Job Description

The core responsibility of the Local Technical Service Organization (LTSO) Administrator is responsible to execute the

administrative related tasks in support of the technical service field operations, mastering the use of BD

TS system’s applications and processes. He/she is also responsible to provide effective planning and

dispatching of technical service installations and preventive and corrective field activities for BDB, IDS

equipment (including Lab Automation depending on the process integration).

The core responsibility for this role is to provide day to day efficient and accurate completion of all the

administrative related tasks, aimed to support the effectiveness of the technical service field operations.

He / She must ensure an efficient tasks prioritization focusing to comply with service level agreements.

Execution of a forward-looking scheduling, matching and follow up of preventive tasks, while at the same

time identifying daily opportunities to maximize coordination with repairs to be timely assigned to

engineers.

The position starts as an initial fixed term contract for 12 months and reports to the Sr. Manager Service Operations or to the Local Technical Service Support Office

Team Leader depending on the size of office/operations.

Primary Duties and Responsibilities:

• Provide administrative support to the TS organization and field operations in the assigned geographical territory.

• Create and maintain accurately updated customers and instruments records and data quality in Service Max system, LOTS & SAP (near future) as required.

• Manage technical service call flow as first point of contact for internal & external customers (phone & e-mails), also respond to incoming e-mails via central inbox within required time frame.

• Execute efficient planning and dispatching of work orders, ensuring tasks prioritization by identifying opportunities for combining open work orders to maximize efficiency of field service engineers based on specific criteria.

• Provide excellent customer experience, through a fluent and plain communication, while steadily updating stakeholders on job status within specific time frames.

• Process master data and information records in BD systems (Service Max, LOTS, LMS).

• Execution of all related administrative and logistic tasks as applicable, including local purchasing.

Person Specification:

• 1~2 years of experience in customer support role

• Min. bachelor university degree

• Strong stakeholders’ management skills

• Excellent communication skills (verbal & written)

• Strong analytical and organizational skills

• Resilience and ability to work under pressure

• Fluent level of English and Swedish or Danish (any other European language would be a plus)

Primary Work Location

Additional Locations

Work Shift