Associate Director, LINK Program (Remote Opportunity)
Job Description Summary
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
Liberator Medical Supply (LMS) is a national provider of breakthrough urinary incontinence products like the PureWick™ System, as well as urology and ostomy supplies. The LINK Program provides support for patients to ensure they have the right products and product support.
The Associate Director, LINK Program is responsible for developing strategies to maintain and increase customer loyalty by ensuring efficient and accurate execution of business objectives. This position reports to the Vice President of Customer Experience and will have direct oversight of service team members dedicated to clinician-generated referrals and administrative support functions for the outside sales force. Customers include healthcare professionals, consumers, medical suppliers, and insurance payors. This position will efficiently manage service levels and order throughout.
Primary duties and responsibilities:
Define program metrics and manage key analytics and reporting
Set and manage performance standards for associates
Lead initiatives to improve departmental performance
Maintain program documentation requirements according to best practices and regulatory requirements
Work with cross-functional teams to ensure optimal customer satisfaction
Carry out supervisory responsibilities
Maintain a positive work atmosphere that embodies BD Home Care’s philosophy: Professional excellence, teamwork, and integrity
BS/BA degree in business, marketing or related field.
5+ years’ experience in a Supervisory role for document management, customer service, medical billing, call center management or healthcare administration required.
Experience in a clinical and/or patient care setting preferred, not required.
Demonstrated strong leadership and influence skills
Proven skills in hiring, mentor and developing subordinates
Ability to handle/accept ambiguity and diversity in problem solving
Excellent written and oral communication skills
Proven analytical skills
Well-organized and able to demonstrate good judgment
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Primary Work LocationUSA FL - Stuart Airport Road
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"Purpose driven company where associates work every day to make healthcare better. A lot of great initiatives going on to make BD the best MedTech company in the world."
Anonymous, Franklin Lakes, NJ