Job ID R-410894 Date posted 08/30/2021

Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.

  • Job Type:
    Full-Time
  • Job Level:
    Entry to Senior
  • Travel:
    Varies
  • Salary:
    Competitive
  • Glassdoor Reviews and Company Rating

Responsibilities

Job Description Summary

Ready to join an industry leader? Liberator Medical, part of the BD family of companies offers Higher Pay, Incentives, Medical Benefits and 401K day ONE!

In this role you will facilitate repeat Urology customer product orders for actively enrolled customers in Liberator’s supply program. This includes customers that order on a monthly as well as quarterly basis. Reorder agents are also largely responsible for product education and guidance to ensure the customer’s needs are met to their full satisfaction.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

POSITION PURPOSE

Facilitate repeat Urology customer product orders for actively enrolled customers in Liberator’s supply program. This includes customers that order on a monthly as well as quarterly basis. Reorder agents are also largely responsible for product education and guidance to ensure the customer’s needs are met to their full satisfaction.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Articulate the features and benefits of  Urology and ancillary product lines offered to include knowledge of all aspects of use and maintenance of medical supply equipment

  • Track daily production and submit daily sales logs to direct supervisor

  • Maintain departmental call volume requirements of 100 daily calls to include inbound and outbound calls (minimum)

  • Maintain a high level of professionalism on every call and provide excellent customer service to all Liberator Customers

  • Meet or exceed monthly departmental sales goals as established by Sales Ops management

  • Effective management of client calls through detailed call scheduling and timely follow up

  • Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.

ANCILLARY DUTIES AND RESPONSIBILITIES

  • Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.

  • Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow-up

  • Assist other departments and team members when required or requested to help meet business needs.

  • Seek continual education opportunities to remain up to date with products and processes

  • The call center is open 8AM - 9PM EST - you must be able to accommodate an 8 hour shift within that timeframe; with 1 late shift 12:30 pm – 9:00 pm EST, 1 day a week; with the possibility of (1) Saturday per month.

Requirements:

  • High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

  • 1+ years medical industry, sales, collections or call center/customer service experience
  • Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Ability to solve practical problems and deal with a variety of variables.
  • Knowledge of Microsoft Office Applications
  • Ability to work some evening shifts, weekends, and overtime as needed
  • Ability to work some evening shifts, weekends, and overtime as needed

We offer a comprehensive benefits package to include:

  • Up to 12 company paid holidays
  • Medical, dental and vision insurance
  • 401(k)
  • Tuition Reimbursement
  • Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA FL - Stuart Airport Road

Additional Locations

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  • Ambitious
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  • Persuasive
  • Results-driven
  • Self-starter

Advancing the world of health™

BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.

I’m proud to work at BDI Surgery and BD because the work we do every day optimizes surgical outcomes and enhances patients’ lives.


Rian Seger
VP Sales & Commercial Excellence

Every day we focus on bringing innovative solutions to patients living with diabetes. The patient is at the heart of everything we do.


Stacy Burch
VP Marketing and Commercial Excellence

Getting our customers the right information on time so they can focus on their science and diagnostics needs is why I come to work every day.


Jaime Humara
Vice President Global Marketing

BENEFITS

Healthcare

401(k)/
Retirement Plans

Professional Development

Paid Time Off

Awards &
Recognition

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