Job ID R-413101 Date posted 09/28/2021 Apply

Service & Repair Technician

Job Description Summary

The Service and Repair Technician is responsible for troubleshooting, disassembly, testing, and assembly of electro-mechanical medical devices. All service work performed must be clearly documented in the approved Service/Complaint Handling System (ServiceMax). Works from documented procedures, work instructions, engineering drawings, or sketches as defined in the BDZ/Dymax Quality System.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Duties and Responsibilities:

  • Performs wiring, soldering, disassembly/reassembly and testing of incoming electronic subassemblies and finished goods.

  • Generates and executes upon formal test protocols and reports.

  • Sets up and operates test equipment and records measurements.

  • Maintains accurate data and assists with analysis.

  • Provides process/test method training to manufacturing/QC personnel and other technicians.

  • Able to understand and document issues related to returned devices returned for service.  Follows up with options for repairs to service center. 

  • Investigates, confirms original complaint, repairs and calibrates customer returned equipment.

  • Documents the activities required to repair returned equipment per corporate standards and local procedures.

  • Tracks customer owned equipment through the Service/Complaint handling system and reports status to Field Assurance for respective division (e.g. BMD, BAS).

  • Participates in the development of local documentation for equipment repair.

  • Supports production with diagnosing potential new failure modes with manufactured equipment

  • Identify any negative trends for the devices serviced.

  • Will assist in the support of Quality and Regulatory to ensure systems are in compliance with all internal and external guidelines.

  • Maintains working knowledge of company policies and procedures, ISO and FDA requirements.

  • Back-up technical contact for customer issues.

  • Assists manufacturing department as necessary.

  • Other duties as assigned.

Basic Qualifications:

  • An Associate's Degree in electronic engineering technology with 1-2 years related experience, a minimum 2-3 years experience in a comparable environment, or equivalent Military service is preferred. Medical Device or Biomedical Engineering experience a plus

  • Requires demonstrated ability to interpret and comprehend specifications, procedures, and use of hand tools. 

  • Must be able to prepare and maintain appropriate documentation related to the product servicing.

  • Writing skills sufficient to write technical reports, the process taken toward resolution, and results.

  • Ability to analyze and evaluate data and recommend actions

  • Knowledgeable in troubleshooting electronics and hydraulic circuits

  • Able to coordinate test protocols

  • Able to design (fixture, equipment and testing)

  • Ability to work with minimum supervision

  • Able to communicate technical solutions to customers

  • Ability to read and understand electrical schematics

  • Ability to read and understand CAD drawings (e.g. AutoCAD)

  • Computer skills:  Word, Excel, Powerpoint

Additional Desirable Qualifications Skills and Knowledge:

  • Independently coordinates assignments

  • Performs job with limited supervision

  • Technical Competence

  • Team member

  • Task/Result Oriented

  • Performs job with accuracy and attention to detail

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to stand, walk, sit, and use hands to manipulate, handle, or feel objects, tools, controls and office equipment. 

  • The employee frequently is required to talk and hear.

  • The employee is occasionally required to reach with hands and arms, and stoop, kneel, or crouch.

Work Environment:

  • While performing the duties of this job, the employee may be in an office, open cubicle, and/or manufacturing environment.

  • Candidate must be able to work in a team-oriented, fast-paced environment.

  • BD is an equal opportunity employer that values and actively seeks diversity in the workforce.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA PA - Zelienople

Additional Locations

Work Shift

US BD 1st Shift 730am-4pm (United States of America)

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"Purpose driven company where associates work every day to make healthcare better. A lot of great initiatives going on to make BD the best MedTech company in the world."
Anonymous, Franklin Lakes, NJ

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