Job Description Summary

As a Field Service Engineer (m/f/d), you are responsible for providing technical support to our customers in the devision Waters Advanced Diagnostics during the pre sales and post sales phases - mainly within Romandy area, with support for overall Switzerland.

Specifically, you are responsible for the complex and technically advanced products of BD Kiestra™ Laboratory Automation, as well as blood culture, and microbiology systems. This completes the full support of our customer base in your assigned territory. Additionally, we offer the opportunity for occasional international assignments for the product groups trained on.

With excellent service - including corrective and preventive maintenance, hardware upgrades, software updates, basic operator training, and efficient handling of escalated incidents and customer inquiries - you ensure outstanding customer satisfaction.

Job Description

Main Taks & Responsibilities

In this role, you enhance customer satisfaction, drive problem resolution, and ensure long‑term system stability. Your specific responsibilities include:

• Performing installations, repairs, maintenance, and upgrades on‑site at customer locations, primarily within your assigned region
• Prioritizing, planning, and executing your activities according to our processes and established customer service level agreements
• Maintaining your personal tool and spare parts inventory at an appropriate level for successful task execution
• Managing escalations and resolving complex technical issues reported by the Customer Service Desk, customers, and local service organizations
• Conducting basic technical training sessions for customers
• Performing instrument failure analyses, screenings, and follow‑up activities to continuously improve system reliability
• Documenting and maintaining all relevant data in BD service management systems to ensure optimal data accuracy and high‑quality customer reporting

Requirements (Qualifications, Experience, Skills, Competencies)

• You have completed a technical degree or equivalent qualification in a technical field (e.g., vocational training in medical technology, electronics, mechatronics, etc.) or experience with high‑tech devices.
• You possess strong knowledge in computers, networking, electronics, precision mechanics, and automation; additional knowledge in molecular technology is an advantage.
• You have a quick grasp of complex topics and easily familiarize yourself with technically challenging subjects, working independently and purposefully.
• You have business‑fluent French and fluent English skills. German language is an advantage.
• Located within Romandy area or willingness to relocate
• You hold a valid European driver’s license.
• You are willing to travel extensively (>80%) within your assigned territory - including regular overnight stays - and are comfortable with occasional travel within Europe.

Additional requirements

• Strong time management and prioritization skills
• Excellent communication skills, teamwork, high engagement, and sense of responsibility
• Efficient, pragmatic, solution‑oriented, and stress‑resistant working style

What do we offer?

• An interesting and diverse position working with high‑end technologies at a well‑known company in the medical technology sector
• A dynamic environment that allows you to make an impact
• A functional home office setup
• Comprehensive onboarding and training (at our training centers in Belgium / the Netherlands) and opportunities for further development
• Competitive salary plus incentive plan, and additional benefits
• The social benefits of a global company, as well as a representative company car that may also be used for private purposes

Required Skills

Optional Skills

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Primary Work Location

CHE Allschwil - Rudolf Geigy-Strasse

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

CHF95 600,00 - CHF145 775,00 CHF Annual