Job Description Summary

Field Support Engineer – Cleveland, OH
Step into a role where your technical talent makes a real impact. BD Parata is looking for a motivated Field Support Engineer who wants to grow, innovate, and help shape the future of pharmacy automation.
* Join a mission-driven team dedicated to improving healthcare
* Experience continuous learning, growth, and support
* Work with cutting-edge technology that is transforming pharmacies
* Be part of a culture built on collaboration, authenticity, and innovation

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Are you looking for your new career?

BD Parata is currently seeking a Field Support Engineer in the Cleveland, Ohio regional area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Please visit the link below for more information regarding BD Parata Pharmacy Automation products.

https://parata.com/

Responsibilities:

• Deliver world-class customer service and problem resolution at client sites, while cultivating positive customer relations through professional handling of complaints and inquiries in a collaborative and supportive manner.

• Ensure maximum uptime and customer satisfaction by maintaining equipment properly and proactively identifying and resolving potential issues before they impact operations.

• Instruct customers on proper operation and maintenance of BD Parata's pharmacy automation products, respond to service requests within SLA requirements, and collaborate with team members to resolve complex technical problems.

• Provide detailed documentation of issues and resolutions in Salesforce Field Service Lightning, while offering constructive feedback to management and engineering teams to drive product improvements and operational efficiency.

• Demonstrate willingness to assist with new product implementations, travel outside the local region when required, and provide coverage during weekends and holidays to ensure continuous customer support.

Minimum Qualifications:

• High School Diploma with 3-5 years of field service experience, complemented by strong mechanical proficiency and ability to use standard hand tools for complex subsystem disassembly and reassembly.

• Proficient knowledge of multiple Microsoft Operating Systems (Windows 2000, XP, 7, 10, 11) and Microsoft Office applications is required for successful performance in this role.

• Must possess extensive understanding of basic computer networking, including the ability to use Windows tools to identify network and PC information, plus knowledge of router and switch setup and operation.

• Demonstrated ability to navigate file structures to locate and edit configuration and XML files, ensuring proper system functionality and customization.

• Understanding of PC ghosting and re-imaging processes to efficiently restore, duplicate, and deploy system configurations across multiple devices.

Preferred Qualifications:

• Associates degree or equivalent experience in a S.T.E.M or technical related field

Work Environment and physical demands:
The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the company), reasonable accommodations will be made to enable individuals with disabilities to perform crucial job functions.

• This position may be subject to both outside environmental conditions as well as inside environmental conditions common to a pharmacy location during service or maintenance.

• Work will primarily be in the field involving long-term standing and frequent walking as well as include common hazards maneuvering through pharmacy locations.

• Must be able to carry, lift and push/pull up to 50 pounds frequently and up to 100 pounds occasionally.

• Must be able to stand up to 10-12 hours per day on occasion.

• Must have the ability to see, smell, hear, talk, climb, balance, stoop, kneel and twist, crouch, crawl, reach, grasp, sit, stand, and walk.

• Daily car travel is required; occasional air travel is possible. Travel by car may average four hours per day, with occasional shorter and some longer drive times expected.
  

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

#earlycareer

Required Skills

Optional Skills

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Primary Work Location

USA OH - Cleveland

Additional Locations

Work Shift

NA (United States of America)

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$21.60 - $33.60 USD Hourly