Job Description Summary

Customer Service Organization supports hospitals, laboratories and B2B customers in the Benelux region. As part of a dynamic team, you will manage daily customer inquiries and build strong relationships with internal and external stakeholders.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become amaker of possiblewith us!

Customer Service

Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.

About the role

AsCustomer Care Representativeyou willplay an essential role in guiding customers through their questions, ensuring smooth order handling, and strengthening day‑to‑day interactions. The environment is fast‑paced, collaborative, and shaped by people who enjoy taking initiative and delivering high‑quality support. This position sits at the heart of our Customer Service team supporting hospitals, laboratories, and B2B partners across the Benelux region.

Main responsibilities will include:

• Acting as the primary contact for customers by phone and email in Dutch, French, and English

• Providing clear information on orders, product availability, delivery timelines, and related topics

• Ensuring an excellent customer experience through thoughtful communication and problem solving

• Working closely with colleagues in Sales, Order Entry, and Supply to maintain seamless service

• Managing order blocking tickets and coordinating required actions

• Supporting priority accounts with timely follow‑up, risk identification, and proactive communication

• Monitoring critical orders and contributing to solutions that protect service performance

• Preparing and sharing the VIP Backorder Report to help customers navigate stock disruptions

About you

• Strong commercial mindset paired with a natural focus on customer needs

• Proactive approach and motivation to take initiative when challenges arise

• Experience working in a large, multi‑faceted B2B environment

• Interest in improving processes and contributing to greater efficiency

• Comfort working with diverse administrative tasks and operational complexity

• Fluency in Dutch, French, and English, with curiosity to learn about our products

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit:https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

€38,700.00 - €59,025.00 EUR Annual