Job Description Summary

We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The Clinical Manager oversees a team of Clinical Specialists in driving the Specimen Management value-added clinical support strategy. Through their team, the Clinical Manager implements clinical programs and initiatives that differentiate the BD product portfolio based on improved patient outcomes and process enhancements which result in a lower total cost.  The Clinical Manager is responsible for mentoring and coaching their respective team members in supporting customers through recommendations of standard process, collaboration with the sales team, facilitating education and the provision of effective conversion management and product implementation. The Clinical Manager broadly ensures appropriate clinical support across the field sales organization with an emphasis on workflow efficiency, clinical effectiveness, and cost containment.  The Clinical Manager must work collaboratively with the Sales Leadership Team to assure the team follows the established guidelines for Clinical Specialist engagement, while striving to meet the overall business objectives and organizational goals.

This is a field-based position and reports directly to the Vice President of Sales.  This position is a Job Group 5.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Responsibilities

As directed by the Vice President of Sales, the Clinical Manager role is focused on, but not exclusively limited to the activities outlined below:

Performance

• Drives the clinical strategy within the commercial organization

• Attracts, directs and supports a national team of Clinical Specialists in achieving regional and national objectives/goals

• Leads high impact communications across a matrixed commercial organization

• Collaborates and partners closely with Regional Business Managers (Sales Leadership) on regional priorities, customer focus and commercial execution

• Measures performance of the clinical team through activity management, clinical assessments and commercial impact

• Partners with the Vice President of Sales to develop strategies in providing effective and efficient conversion management, clinical education, and overall support for the sales team

• Participates in the development of tools and/or collateral for the advancement of the clinical skills

• Oversees the total SG&A for their team nationally

• Strategizes with the commercial leadership team to improve processes and approaches for conversion management and product implementation providing support to the national field sales organization

• Has oversight of major divisional clinical program implementations. Interacts with key accounts to facilitate opportunities for business growth and deepen customer relationships

• Partners with the Clinical Marketing team to drive clinical value proposition, go to market strategy and commercial execution

• Provides clinical support to National Account Managers in large IDN/GPOs

People/Process

• Partners with the Sales Leadership Team to ensure the clinical strategy is an effective lever to commercial impact, retention and growth

• Ensures support for the regional team in priority conversion management, validations, pre-sales engagements and account strategy

• Coordinates Clinical Specialist training, including field rides and all on boarding activities

• Participates in forums to share standard processes with Sales Development, Business Platform, Marketing, and Sales

• Works in collaboration with the Sales Leadership Team in the provision of assessments, product, and process field sales training

• Facilitates training activities that help increase the clinical competence for new hires as well as tenured Clinical Specialists

• Coaches Clinical Team to elevate performance and competencies by conducting field visits

• Provides ongoing performance feedback and/or remediation to Clinical Specialist including field rides addressing performance issues and evaluations

• Directs management of Clinical Specialist advancement and promotion program

• Tracks and reports on IIG/Compensation and conducts performance reviews.

Position Requirements

• 10+ years of clinical (BSN, MSN, CIC) or laboratory experience

• 3+ years of managerial/leadership experience

• Excellent collaborative and team skills required in navigating cross functional matrix environments

• Good relationship building development skills

• Demonstrated managerial courage

• Persuasive and credible; able to influence without authority

• Works in a safety-conscious manner ensuring that safe work practices are used in order to not pose a risk to self or others

• Aligns with company policies and procedures

• This position requires the ability to travel up to 75% of the time and flexibility with working hours

• Incumbent must have and maintain a valid driver’s license

Job Qualifications & Competencies 

• Must have a track record of solid managerial/leadership experience

• Works well on teams and has strong interpersonal and relationship building skills

• Ability to collect, analyze and present clinical data

• Ability to decipher important information and communicate effectively

• Strong corporate-minded decision-making capabilities

• Extensive product knowledge, including attributes, usage, and benefits

• Understands relationship between product offerings and customer healthcare processes

• Relates effectively to all levels—internally and externally

• Has affiliations with clinical organizations and trade organizations regionally and nationally

• Demonstrates problem-solving and decision-making ability

• Presents to customers and internal staff clearly and effectively applying adult learning principles

• Embraces inclusiveness and has ability to work with a variety of personality types

• Accepts ambiguity in day-to-day duties

• Proven or strong potential skills in coaching, developing, and guiding direct reports

• Ability to deliver constructive feedback in an effective manner

• Demonstrates emotional intelligence

• Ability to manage multiple customers and strong organizational skills

• Ability to work independently, with minimal guidance and supervision

• Ability to prioritize assignments. Strong time management skills

• Has basic computer skills including Microsoft Word, Excel, Power Point and Outlook

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

Work Shift