Job Description Summary

• Execute Customer Order Management functions for Asia/Pac internal and external customers.
• Work closely with business, distributors/end customers, internal customers, finance, RA & supply
chain to ensure timely delivery of goods.
• Provide operational support to the Order Management team in handling daily orders and ensuring
smooth execution of order-related processes

Job Description

Job Responsibilities: (Primary Duties, Roles, and/or Authorities)
• Execute and manage Order Processing transactions accurately and promptly, including Field 
Service Contracts billing.
• Co-ordinate with Planning to ensure stock availability as required.
• Co-ordinate with Finance to ensure credit release on time.
• Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
• Handle distributors/end customers order enquiries.
• Run Open Order Status reports for distributors/end customers, Finance, Business as required.
• Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.
• Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other 
regulatory requirements.
• Comply with all ISO 13485 requirements and BD policies.
• Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and 
procedures. Active involvement in prevention, elimination of potential safety hazards and 
participation in activities which promotes recycling, replacement and reduction of resource materials.
• Perform any other tasks assigned.

Knowledge and Skills:
• Highly customer & business oriented
• Moderate analytical, interpersonal & communication skills
• A good team player with ability to work cross culture
• Fluent in English. with knowledge of Korean and/or Mandarin required to effectively manage 
customer orders from the respective countries

Required Skills

Optional Skills

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Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift

MY2 Standard (Malaysia)