Job Description Summary

Application Support Engineer position for site support of eDHR software implementation. Expected project period 2 years.

Job Description

P2-12446

• Technical Support & Troubleshooting

• Diagnose and resolve issues related to eDHR applications, including data capture, workflow errors, and system performance.
• Provide timely support to users on the shop floor and quality teams using the eDHR system.
• Perform root cause analysis and document resolutions for recurring issues.

• System Monitoring & Maintenance

• Monitor eDHR system health and performance to ensure uptime and data integrity.
• Administer updates, patches, and configuration changes in coordination with IT and OT teams.
• Maintain logs of bugs, glitches, and corrective actions taken.

• User Training & Documentation

• Develop and deliver training materials for end-users, including SOPs and troubleshooting guides.
• Assist non-technical staff in understanding and using the eDHR system effectively.
• Document support activities and maintain a knowledge base for future reference.

• Collaboration & Change Management

• Work closely with developers, validation engineers, and quality teams to implement system improvements.
• Support code migrations and configuration changes across environments (e.g., QA, production).
• Participate in change control processes and ensure validated state is maintained.

• Change Control & Documentation

• Manage and control changes during software implementation and ongoing operations.
• Establish frameworks for securing approvals for workflow and data changes.
• Support audits by providing timely and accurate system evidence.
• Maintain detailed records of issues, resolutions, and system configurations.
• Prepare reports on application performance and support activities.
• Document troubleshooting steps and best practices.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
• 2–5 years of experience in application support, MES systems, or IT operations in a regulated manufacturing environment.
• Experience supporting digital manufacturing systems or eDHR platforms.
• Familiarity with GMP, data integrity, and audit readiness.
• Hands-on experience with MES platforms, preferably Apriso.
• Strong troubleshooting skills in application errors, workflow issues, and data integrity.
• Knowledge of SQL, system logs, and performance monitoring tools.
• Experience with patch management, system updates, and configuration changes.
• Proven ability to provide technical support to shop floor and quality teams.
• Experience in root cause analysis, incident documentation, and issue resolution tracking.

• Familiarity with change control processes and validated environments.
• Ability to create and deliver training materials, SOPs, and user guides.
• Skilled in translating technical concepts for non-technical users.

• Experience maintaining a knowledge base or support documentation repository.
• Strong interpersonal skills to work with developers, validation engineers, IT, and quality teams.
• Ability to support code migrations, environment transitions, and system enhancements.
• Clear and concise communication for issue reporting and stakeholder updates.

Required Skills

Optional Skills

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Primary Work Location

MYS Kedah - Bard Kulim (Malaysia)

Additional Locations

Work Shift

MY3 Normal 8a-4.45p Group 26 (Malaysia)