Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Summary:

The BD Pyxis Field Service Engineer I provides remote and on-site technical support for BD automated dispensing systems across the assigned region, including Department of Defense (DoD) and Defense Health Agency (DHA) facilities. This role is responsible for troubleshooting, repairing, and maintaining proprietary hardware and software systems while ensuring regulatory compliance, service quality, and strong customer relationships.

The Field Service Engineer is a field-based position with daily travel to our customer locations within the assigned territory.  Ideal candidates will reside within a 50-mile radius of where the position is based.  Company vehicle provided.  Overnight travel is possible based on needs of the business. A valid driver’s license is required. On call coverage hours may change based on needs of the territory. Up to 25% overnight travel is required.

Responsibilities of a Field Service Engineer

Technical Support & Troubleshooting

• Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.

• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.

• Diagnose and repair proprietary hardware and software components with full case ownership.

• Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed.

• Support government accounts requiring eligibility for a CAC (Common Access Card).

Field Services & Preventive Maintenance

• Execute preventive maintenance programs to ensure system reliability and uptime.

• Perform installations, in-servicing, repairs, calibrations, and general technical support.

• Maintain accurate inventory of spare parts in accordance with company policy.

• Properly maintain company-issued assets including vehicle, tools, and equipment.

Customer Communication & Relationship Management

• Build positive customer relationships through professional communication and timely support.

• Document service activities, expenses, and time logs accurately using approved tools.

• Partner with Sales and Implementation teams to support deployments and customer experience.

Compliance, Documentation & Quality

• Follow service procedures including complaint handling and Medical Device Reporting.

• Ensure all service documentation meets regulatory and corporate requirements.

• Uphold company safety policies, quality expectations, and operational standards.

Training & Professional Development

• Participate in ongoing training to expand technical knowledge of BD product lines.

• Attend manager-approved seminars, training sessions, and development programs.

• Stay informed on emerging technologies, best practices, and system updates.

Teamwork & Collaboration

• Work independently and collaboratively to meet service goals and commitments.

• Support leadership with escalations, advanced troubleshooting, and case resolution.

• Contribute to preventive service culture through shared insights and proactive support.

Required Experience & Qualifications

• 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.

• Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities to include Department of Defense, Bureau of Prisons, Veterans Affairs Hospitals, Indian Health Services Facilities and any other Local/State/Federal Facilities requiring Background Investigations, up to and including required identification badges for access to said facilities.

• Strong troubleshooting, diagnostic, and problem-solving skills.

• Excellent communication, customer service, and documentation abilities.

• Ability to work independently, handle multiple priorities, and travel as required.

Skills & Experience

• Remote and on-site technical support for automated dispensing systems.

• Work-order evaluation, prioritization, and resolution.

• Diagnosis and repair of hardware/software components.

• Preventive maintenance, installations, repairs, and calibrations.

• Inventory management and adherence to company policy.

• Professional customer communication and relationship development.

• Accurate service documentation including expenses and time tracking.

• Compliance with MDR and service procedures.

• Independent and team-based work performance.

Additional Qualifications & Requirements

• Associate degree in a related field or 3+ years of Field Service or Technical Support experience.

• 24×7 on-call service experience preferred.

• Medical or electromechanical device repair experience required.

• CompTIA A+ Certification or equivalent preferred.

• Mechanical aptitude with ability to disassemble/reassemble complex systems.

• Proficiency with Windows OS, networking, and diagnostic instruments.

• Ability to operate powered and manual hand tools.

• Ability to lift 85 lbs. frequently.

• Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.

• Valid driver’s license and ability to meet company driving requirements.

• Daily car travel required, with occasional air travel and overnight stays.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

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