We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

About you

The Credit & Collections Specialist META is responsible for managing a portfolio of customers across the Middle East, Turkey and Africa region. The role is accountable for supporting cash flow performance, minimizing overdue balances, mitigating credit risk, and ensuring compliance with BD credit and collections policies.

The Credit & Collections Specialist META works closely with Sales, Customer Service, Finance and Operational teams to resolve disputes, facilitate timely collections, and support sustainable business growth. The role requires balancing customer service with risk management in a region characterized by diverse market conditions, government customers, distributor models, bank guarantees, letters of credit, and varying payment practices.

Main responsibilities will include:

Collections & Cash Flow Management

• Manage a portfolio of customer accounts and perform timely collection activities on overdue balances.
• Follow up with customers regarding outstanding invoices and payment commitments.
• Support achievement of regional DSO, overdue and cash collection targets.
• Prioritize collection efforts based on risk, value and business impact.
• Monitor and track customer payment behavior and collection effectiveness.
• Coordinate actions to accelerate dispute resolution and facilitate timely payment.
• Escalate delinquent accounts and collection issues when required.

Credit Risk Management

• Monitor customer exposure, credit limits and payment terms.
• Identify and escalate high-risk accounts and adverse payment trends.
• Support credit reviews by providing customer payment and collections insights.
• Follow up on bank guarantees, letters of credit and other financial securities where applicable.
• Support order release activities in line with company policies and approval processes.
• Maintain accurate customer account information and collection records.

Stakeholder Management

• Build effective working relationships with Commercial Teams, Account Managers, Customer Service and Finance and other stakeholders.
• Collaborate with internal stakeholders to resolve customer disputes and billing issues.
• Support interactions with external collection agencies and legal partners when required.
• Provide portfolio updates and collection status reports to management.

Operational Excellence & Continuous Improvement

• Follow standardized Credit & Collections processes and best practices.
• Support Customer Finance transformation initiatives and system enhancements.
• Maintain adherence to collections policies, procedures and controls.
• Identify opportunities to improve collection effectiveness and customer experience.
• Ensure timely and accurate documentation of collection activities.

Compliance & Controls

• Comply with internal controls, SOX requirements and company policies.
• Maintain appropriate documentation of collection activities, disputes and customer agreements.
• Support audit requests and remediation activities when required.
• Contribute to customer master data quality and governance processes.

About you

• Bachelor's Degree in Finance, Accounting, Business Administration or related field.
• 2-5 years of experience in Credit, Collections, Accounts Receivable or Customer Finance.
• Experience managing customer portfolios and collection activities.
• Experience working with international customers and diverse markets is preferred.
• Exposure to dispute management and credit risk processes is an advantage
• Good understanding of Credit & Collections processes.
• Knowledge of AR aging, collections management and cash flow principles.
• Experience with ERP platforms (SAP ECC / SAP S4HANA preferred).
• Strong analytical and problem-solving skills.
• Proficiency in Excel and reporting tools; Power BI knowledge is an asset.
• Strong communication skills in English and Arabic.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visithttps://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

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