The Upgrade Delivery Sr. Consultant is experienced with the upgrade of Medication Management Systems.  This involves extensive customer interaction and relationship development at the Director/Key Stakeholder level.  In addition, the Sr. Consultant guides the upgrade process through demonstratedexpertiseof clinical and technical processes of Medication Management Systems.  The effective Sr. Consultant must be able to clearly communicate, thoroughly document and demonstrate product upgrade competency.  This also involves working with the customer by gathering customer requirements, defining best practices, design decisions and policy and procedures consulting.  The Sr. Consultant effectively performs the required tasks to ensure timelyupgradeGo-Lives and customer satisfaction.  The Sr. Consultant must have the ability to establish collaborative working relationships with cross-functional project teams.  Project teams will include multiple disciplines from within Medication Systems and customer teams.  

Accountabilities:

• Demonstrates expert knowledge of pharmacy/clinical workflow processes, hospital & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory ranging.

• Demonstrates problem solving, troubleshooting and system consultation as it relates to pharmacy workflow and best practice considerations and health system standardization.

• Identify and Lead strategic upgrade delivery initiatives that improve customer outcomes, efficiency, and scalability.

• Develops and enhances upgrade tools, frameworks, and methodologies used across the organization.

• Provides subject matter expertise for new release readiness, complex upgrade planning, and high-risk engagements.

• Drives continuous improvement efforts through analysis of delivery trends, customer feedback, and operational metrics.

• Mentors consultants and contributes to development of team capabilities and organizational knowledge.

• Partners with leadership to identify opportunities to improve delivery efficiency, customer health, and business outcomes.

• Promotes and follows standardized delivery methodologies and operational consistency across upgrade engagements.

• Compliant with all relevant BD policies, procedures, administrative tasks, and applicable regulatory requirements.

• Ensure all role-related project records are accurate and up to date

• Fosters strong relationships with sales and service teams supporting pre-sale and post upgrade transitions.

• Possesses a growth mindset, actively seeking feedback to reflect on own performance.

• Demonstrate effective communication skills, verbal and written, with customers, project teams and leadership.

Qualifications:

• Bachelors degree preferred or equivalent education and work experience.

• Expertise in HIS/PIS systems  and pharmacy and nursing workflow.

• Eight or more years in healthcare environment with technical (systems) involvement and computerized system applications.  

• Experience with integrated delivery networks/large health systems required.

• Preferred Certifications: RPh, Pharmacy Technician

• Must be able to lift a minimum of 40 lbs.  This position may involve  pushing, pulling, stooping, bending and lifting.

• Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old. Must meet BD’s auto safety standards.

• Upon hire, must provide proof of, andmaintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

• Ability to work independently from home office.

• Home based position with travel.  Travel may range from 25 - 75%, overnight travel.  Position requires flexible working hours, including some nights and weekends