Applications Specialist, Diagnostic Solutions, Singapore
Field, Singapur, Singapore
Job Description Summary
Join a growing business as Singapore’s microbiology expert, working across teams to elevate clinical practice and champion BD solutions that drive stronger outcomes and measurable customer success.Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why Join Us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
We are seeking an Applications Specialist, Diagnostic Solutions to join our team in Singapore.
You will be a subject matter technical expert in Singapore for the microbiology portfolio and a team player who can collaborate with different functions to achieve common business goals.
This role will provide pre and post-sales support to the sales team in Singapore.
What you'll do - Technical and Applications:
Serves as Singapore point of contact in technical related inquiries and product application issues.
Conduct clinical product trainings and product demos to customers and countries as needed; maintain record of trainings conducted
Provide applications / troubleshooting support for Microbiology portfolio (Instruments, reagents, informatics) - Blood Culture, IDAST, TB, Clinical Media, Industrial Microbiology, Lab Automation, Synapsys connectivity
Pre-sales product presentation for Total Microbiology solution, including Blood culture, IDAST, Lab Automation, Synapsys connectivity, Clinical media, Industrial microbiology, and TB.
Support in product complaints via applications troubleshooting, escalation to quality, and complaints closure as needed.
Develop training programs and training materials for Microbiology solution, and coordinate with region / global on global trainings
Be up to date with local and international guidelines for areas supporting clinical and pharmaceutical Microbiology diagnostics
Support country team in the submission of tenders by providing technical information where applicable.
Prepare and present in seminars / workshops as needed
Conduct workflow analysis and AIA (Automation Impact Analysis) for potential Kiestra lab automation customers
Support marketing in gathering of market intelligence on market / competitor trends to support development of marketing strategies and future products
What you'll bring:
Degree holder in Life Sciences, Major in Microbiology
Minimum 2-3-years of technical support experience in Medical Laboratory setting, Medical Device Business, or related industry
Strong technical and significant laboratory and/or scientific background in microbiology
Strong technical background in molecular diagnostics, cytology, and phlebotomy will be added advantage.
Strong problem solving and troubleshooting skills.
Effective communication skills to clearly articulate technical and product information to both internal and external customers.
Strong teamwork and organizational skills to manage multiple priorities, make appointments, plan schedules and coordinate efforts with sales / marketing team, service and support teams.
Comfortable working in a cross functional dynamic team environment
Knowledge of information systems and IT architecture and development of custom interfaces with LIS will be added advantage.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
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