Job Description Summary

Job Description

What Commercial & Customer Operations contributes to BD
The mission of CCO is to enable the commercial strategy and drive profitable sales growth by shifting our mindset to being more “front office”, by exceeding customer needs and improving customer experience in the areas of contracting, sales operations, business analytics and program management/operational excellence.

This will be accomplished by standardizing, automating, and integrating (CoE approach) as one company, driving data integrity, and remaining agile to the evolving needs of customers and BD’s Go-to-Market corporate and BU strategies.

The CCO team will embrace industry-leading capabilities, develop our talent and know- how, hold ourselves accountable to strong performance, and operate by the highest values and culture of the company. 

Accountabilities in this role

Reporting to the Manager, Integrated Data and Reporting, this role will support the Commercial Operations data strategy by integrating, transforming, and harmonizing the data elements across the entire customer experience.  A thorough understanding of various data sources and system and business processes is required for this position.  This role will focus on delivering timely, accurate data and insightful reporting and analytics to all business units in the US Region.  Success will require an adaptability and drive for continuous improvement.

Essential Responsibilities:

• Responsible for ensuring foundational data and data models are at a high quality for completeness, timeliness, and accuracy by developing and implementing proactive data cleansing processes
• Collaborate and knowledge share with internal teams to ensure single source of truth for all data
• Drive data standardization and harmonization for Commercial Operations and supported businesses
• Optimize and automate current portfolio of tools to provide accurate/timely data in a usable/automated format to visualize trends relative to analytics function
• Assist in ensuring critical data harmonization activities enable long term automation and scalability
• Develop and implement tools and processes to streamline path to resolution and prevent reoccurring issues
• Translate and enhance business requirements into timely validated deliverables adhering to governance policies
• Participates in key projects as assigned by leadership
• Minimal travel required for this position

Qualifications

• 3-5 years demonstrated experience in business analytics or process improvement
• Deep understanding in data relations, data standardization, analytics, and automation
• Highly proficient in Excel, Database development (i.e., MS Access, SQL, Oracle), Data Mining tools and SAP BI/BW
• Advanced Portal User for SAP, including the ability to train and document processes
• Experience in ERP and Business Warehouse implementation
• Proven experience in implementing new processes/systems and improvement of process efficiency
• Lean/6S/agile experience preferred
• Data visualization developer (i.e QlikView, Power BI, etc) experience preferred
• Experience in AI/ML tools and applications preferred
• Proven experience in implementing new processes/systems and improvement of process efficiency
• Highly strategic and analytical problem solver with solid business acumen
• Able to identify key business information needs through dialog and assist in development clear strategic recommendations on how to provide the desired insights
• Proven ability to quickly establish credibility, trust, and support within all levels of the organization
• Ability to prioritize and execute a variety of objectives and clearly communicate progress and roadblocks
• Ability to articulate complex concepts, thought leadership and the business value of solutions in a clear, understandable way

Key Competencies

• Drive for Results
• Process Effectiveness
• Customer Focus
• Business Acumen

• Dealing with Ambiguity

Required Skills

Optional Skills

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Primary Work Location

Additional Locations

Work Shift