Job Overview

At BD, we are the makers of possible, advancing the world of health through our innovative medical technology solutions. We are seeking a dedicated Purewick Rx Specialist to join our team and contribute to our mission of transforming healthcare. In this role, you will manage the end-to-end intake and reorder processes for Purewick reimbursement customers, ensuring seamless enrollment and delivering personalized, exceptional service.

Responsibilities

• Effectively communicate the PureWick™ system's features, benefits, functionality, usage, and maintenance protocols to customers through inbound and outbound calls, demonstrating empathy and professionalism.
• Conduct initial and follow-up communications with leads, identify and resolve customer concerns, and utilize multiple communication channels to provide timely and accurate assistance.
• Maintain detailed records of customer interactions in CRM and call tracking systems, ensuring accurate account details for proper follow-up and comprehensive customer service.
• Meet departmental targets for call volume, sales goals, and customer satisfaction while adhering to quality standards, HIPAA regulations, insurance protocols, and prescribed call scripting guidelines.
• Collaborate across the organization to support customers, maintain a positive work atmosphere, and demonstrate high attention to detail in all tasks and projects.

Education

High School Diploma or general education degree (GED) required; one to two years of related experience and/or training; or an equivalent combination of education and experience.

Preferred Qualifications

• Experience with Salesforce and Brightree.
• Ability to perform intermediate math calculations and apply practical problem-solving skills.
• Ability to interpret instructions in various formats.
• Knowledge of Word Processing software, Excel, Access, and/or other database software.

Work Environment

This role may be performed onsite or remotely. Onsite employees work in a temperature-controlled office environment under normal office conditions, with moderate noise levels and minimal exposure to hazards. Remote employees must work in a private, quiet area free from distractions and have reliable high-speed internet.

At BD, we prioritize on-site collaboration while recognizing the importance of flexibility and work-life balance. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations.

BD is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.